Recommendation 31: Update whistleblowing DSO with anonymous reporting mechanisms
From The Brook House Inquiry Report, published 19 September 2023.
Recommendation
The Home Office must update Detention Services Order 03/2020: Whistleblowing – The Public Interest Disclosure Act 1998 to require contractors that run immigration removal centres to: have a whistleblowing policy and procedure that is specific to the immigration detention environment; ensure that the whistleblowing mechanism is not limited to a hotline and allows for anonymous reporting of concerns; ensure that those who receive whistleblowing concerns have an understanding of immigration removal centres; take active steps to encourage staff to use whistleblowing processes, for reasons including those set out at paragraph 10 of Detention Services Order 03/2020; and ensure that whistleblowing concerns are investigated thoroughly by someone external to the immigration removal centre, and that the Home Office is informed of the nature of the concern and the investigation carried out. The Home Office must ensure that training about the updated guidance takes place on a regular (at least annual) basis for staff dealing with whistleblowing, as well as those responsible for managing them. The training must be subject to an assessment.
In brief (written by this site)
In May 2025, Dame Angela Eagle, the Minister for Border Security and Asylum, stated that whistleblowing policies had been reviewed, reporting lines were tested quarterly, and the updated Detention Services Order on whistleblowing was "currently undergoing external engagement" before being supplemented by new guidance on staff conduct (Dame Angela Eagle, May 2025). In a January 2025 parliamentary answer, the Minister had previously identified the recommendation as accepted or partially accepted and on track for closure by summer 2025 (Dame Angela Eagle response, Jan 2025; Dame Angela Eagle, Jan 2025).
AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026. The record below is the sources' own words.
Government response
30 out of the 33 recommendations made by the Brook House Inquiry have been accepted or partially accepted.
How this response relates to the recommendation
Site note: The written answer gives this sentence once, for 30 of the 33 recommendations together: every recommendation except 7, 19 and 30, which it says were rejected. It does not say which of the 30 were accepted in full and which in part, so the site records "Accepted, fully or in part (not specified)". The same words are recorded on recommendations 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 31, 32 and 33. Recommendations 1, 2 and 3 are among the 30 but are not given this row, because the Minister's letter of 22 May 2025 states a position on each of them.
Earlier statement from Home Office (1)
6.9.1. A comprehensive review into complaints, including medical complaints, and whistle blowing processes is being undertaken. This has involved a review of the existing DSOs and improving the visibility of communications about and accessibility to complaints processes within every IRC. Engagement with residents themselves, as well as with the IMB and Prisons and Probation Ombudsman (PPO), is also being undertaken to obtain feedback on the existing complaints process. The DSOs will be updated once the review is complete.
How this response relates to the recommendation
Site note: CP 1041 is organised by ten key issues, not by recommendation, and states no position on any individual recommendation. Its only general statement of acceptance is that "The government has carefully considered and accepts the broad thrust of the recommendations". The words "in principle" do not appear anywhere in the document.
Delivery
Home Office says in progress (22 May 2025)
In relation to whistleblowing, both the Home Office and suppliers have worked to enhance the reporting of concerns through whistleblowing lines. All whistleblowing policies have been reviewed, and procedures are clearly displayed in IRC staff and visitor areas. The lines are tested quarterly to ensure they are operational, and improvements were made when automated messages were found to potentially discourage reporting. The updated DSO on whistleblowing (DSO 03/2020) is currently undergoing external engagement. We will be going further by supplementing this with a new DSO focused on staff conduct and reporting wrongdoing which will follow in due course.
From: R (D1914 and AAA) v Secretary of State for the Home Department; R (AVY) v Secretary of State for the Home Department, Dame Angela Eagle, Minister for Border Security and Asylum
Site note: These are the words of the letter of 22 May 2025 from the Minister for Border Security and Asylum to Bell Ribeiro-Addy MP, as reproduced in the judgment in R (D1914 and AVY) v Secretary of State for the Home Department [2025] EWHC 1853 (Admin). The letter itself is not published: it is on GOV.UK nowhere, was not deposited in Parliament and is not annexed to the judgment, so the judgment is the record that carries it and is the source this row cites. The judgment quotes it on this recommendation at paragraph 254.
Earlier statement on delivery (1)
Home Office (15 January 2025)
the remaining 13 (recommendations 8, 9, 10, 12, 13, 15, 16, 17, 20, 21, 31, 32 and 33) on track for closure by summer 2025
Site note: One written answer of 15 January 2025 addresses all 33 recommendations in groups: it names each recommendation in one of four groups and says nothing further about any of them individually. It does not say which of the 30 it describes as "accepted or partially accepted" were accepted in full and which in part.
Site note: The source gives this passage once, for the 13 remaining accepted recommendations. The same words are recorded on recommendations 8, 9, 10, 12, 13, 15, 16, 17, 20, 21, 31, 32 and 33.
Responsible bodies
Themes and tags
Who has spoken
- Home Office
Response, delivery statement