Major Incident training for North West Fire Control staff
All North West Fire Control staff should be trained on the best practices for responding to a Major Incident, as identified through its participation in exercises. North West Fire Control should ensure that learning is kept under review.
- The dashboard states that training and awareness around major incidents for control room staff is widely reported as progressing well, with many services incorporating control staff routinely into training plans (Manchester Arena Inquiry Recommendations Dashboard, Cabinet Office, February 2026).
How was this evidence gathered?
Response
Accepted
Response
AcceptedThe Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to implement improvements. The response committed to reviewing interoperability arrangements between emergency services and strengthening joint training and exercising protocols for major incidents.
Progress Timeline
Training and awareness around major incidents for Control Room staff is widely reported as progressing well. Many services have incorporated Control staff routinely into training plans, for example exercising and testing response to a fire in a tall building or an MTA incident where high demand and volume of 999 calls are being received.
Training and awareness around major incidents for Control Room staff is widely reported as progressing well. Many services have incorporated Control staff routinely into training plans, for example exercising and testing response to a fire in a tall building or an MTA incident where high demand and volume of 999 calls are being received.
Published Evidence
Published assessments of progress from inspectorates, select committees, official progress reports, and other sources. Source type badge indicates whether each assessment is independent or government self-reported.
Government published formal Manchester Arena Inquiry recommendations dashboard on GOV.UK (14 November 2025) tracking all 149 recommendations with implementation progress updates.
Terrorism (Protection of Premises) Act 2025 received Royal Assent 3 April 2025. Creates two tiers: Standard Duty (200-799 capacity) and Enhanced Duty (800+). SIA will be regulator. Not yet in force -- at least 24 months before enforcement (expected April 2027).
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
NPCC, Counter Terrorism Policing and College of Policing provided comprehensive updates to Sir John Saunders demonstrating "continued drive to improve collective response to terrorist incidents."
View detailed findings
Representatives working with UK Intelligence Community to address closed Volume Three recommendations. Cross-government monitoring ongoing.