Learning from Failures
The Northern Ireland Civil Service should develop a better process to learn from past failures, one that goes beyond the traditional method of revising and circulating internal guidance. Leaders within the Senior Civil Service must be more systematic, persistent and proactive in explaining to staff what changes are needed and supporting staff to adapt their working practices. A tougher level of external scrutiny, such as from the nonexecutives on the boards of Departments and from strengthened Assembly Committees, while no guarantee of success, would increase scrutiny and help ensure that systematic changes are made and sustained.
How was this assessed?
Response
Accepted
Response
Accepted[Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can be accepted in full. They have been partially addressed through: the revision of the NICS Code of Ethics; the GIAFIS review of whistleblowing; the Leadership Development training for senior officials. Further work is required to: implement the remaining recommendations of the GIAFIS review; Launch and promote the revised NICS Code of Ethics; develop an encompassing 'Raising Concerns' policy informed by the NIAO Good Practice Guide; Provide appropriate guidance to managers, staff and the public about addressing concerns in the NICS; endorse a culture of curiosity and challenge; enhance the role of Departmental Boards, including the role of NEDs and Ministers, and review the remit and agenda of Boards.
Progress Timeline
NIAO Second Progress Report (October 2024): Implemented. Upgraded from 'Likely' in the 2022 assessment to Implemented. Non-Executive Directors Forum briefed; NICS Board now commissions and scrutinises effectiveness reports; Raising a Concern Policy Framework in place.