Recommendation MAI-97: Control room trauma care guidance for 999 callers

From Manchester Arena Inquiry: Volume 2: Emergency Response, published 3 November 2022.

Recommendation

The College of Policing, the Fire Service College and National Fire Chiefs Council should consider devising training packages for operators within control rooms, to enable them to give guidance on basic trauma care to 999 callers.

Jurisdiction: UK-wide

In brief (written by this site)

In February 2026, the Cabinet Office reported that the recommendation remained in progress, noting that the National Police Chiefs' Council had updated its contact management national curriculum to incorporate all guidance and set the national standard (Cabinet Office, Feb 2026). In the same February 2026 update, the department stated that it was awaiting further data from services regarding their provision before publishing the compliance rate (Cabinet Office, Feb 2026).

Sources

Cabinet Office, Feb 2026

AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026. The record below is the sources' own words.

Government response

Accepted UK Government

14 Nov 2025

Response document: Manchester Arena Inquiry recommendations (GOV.UK page linking to the Manchester Arena Inquiry Recommendations Dashboard)

Speaker not recorded. Source: Cabinet Office, Manchester Arena Inquiry Recommendations Dashboard (government response status), 14 November 2025

Accepted in full

Delivery

Cabinet Office says in progress (27 February 2026)

We are currently awaiting further data from services regarding their provision as per recommendation 57. Once this has been received we will publish the compliance rate. The National Police Chiefs Council (NPCC has updated its contact management national curriculum to contain all the guidance and recommendations that have been set out. This sets the national standard.

From: Manchester Arena Inquiry Recommendations Dashboard

Earlier statement on delivery (1)

Cabinet Office (14 November 2025)

From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)