Government response Department of Health and Social Care: Accepted (Nov 2013)
Delivery DHSC and NHS England state no delivery position (Feb 2026) Department of Health and Social Care says in progress (Feb 2015)

Recommendation F248: Accountability for quality accounts

From Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, published 6 February 2013.

Recommendation

Healthcare providers should be required to have their quality accounts independently audited. Auditors should be given a wider remit enabling them to use their professional judgement in examining the reliability of all statements in the accounts.

Jurisdiction: England

In brief (written by this site)

In September 2024, the Department of Health and Social Care and NHS England reported that external assurance over quality accounts is no longer mandatory following legislative changes, though guidance advises that healthcare providers may still choose to audit them to verify accuracy (DHSC and NHS England, Feb 2026). In May 2024, the Thirlwall Inquiry legal team found that national requirements to audit NHS quality accounts no longer appeared to be in place (The Thirlwall Inquiry legal team, May 2024).

AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026. The record below is the sources' own words.

About this summary

This recommendation applies across many organisations. The record reflects central policy activity; adoption in individual organisations may vary.

Government response

Accepted Department of Health and Social Care
19 Nov 2013
Speaker not recorded. Source: Department of Health, Hard Truths: the Journey to Putting Patients First, volume 2 (Cm 8777-II), November 2013

Accepted.
Quality accounts are independently audited by external auditors of Foundation and non- Foundation Trusts.
For NHS Trusts, Directors of the Trust should take steps to assure themselves that their Quality Accounts comply with the requirements set out in the legislation governing Quality Accounts: Part 1 chapter 2 of the Health Act 2009 and the National Health Service (Quality Accounts Regulations) 2010 and the National Health Service (Quality Accounts) Amendment Regulations 2012.107 A statement of Directors’ responsibilities confirming that these steps have been taken must be included in the Trust’s published Quality Account. Monitor requires Foundation Trusts to obtain an audit opinion on their Quality Accounts, this includes an opinion that the contents of the Quality Accounts comply with regulations and also an opinion on selected indicators included in the accounts.
Auditors also provide a signed limited assurance on a small number of indicators and provide assurance on the number of patient safety incidents that occurred within the Foundation Trust.
The Trust must produce an Annual Governance Statement, the content of which is determined by the Trust, which refers to the steps taken to assure themselves that their Quality Account is reliable and accurate.
In 2012–13 external assurance requires Foundation Trust auditors to:
• review the content of the Quality Report against the requirements set out in the NHS Foundation Trust Annual Reporting Manual 2012–13 (Monitor, March 2013);
• review the content of the Quality Report for consistency against the other information sources detailed in section 2.1 of this guidance;
• provide a signed limited assurance report in the Quality Report on whether anything has come to the attention of the auditor that leads them to believe that the Quality Report has not been prepared in line with the requirements set out in the NHS Foundation Trust Annual Reporting Manual 2012–13 (Monitor, March 2013) and is not consistent with the other information sources detailed in section 2.1 of this guidance;
• undertake substantive sample testing on two mandated performance indicators, and the newly mandated safety incidents indicator, (to include, but not necessarily be limited to, an evaluation of the key processes and controls for managing and reporting the indicators and sample testing of the data used to calculate the indicator back to supporting documentation);
• provide a signed limited assurance report in the Quality Report on whether there is evidence to suggest that the two mandated indicators subject to a limited assurance report have not been reasonably stated in all material respects in accordance with the NHS Foundation Trust Annual Reporting Manual 2012–13 (Monitor, March 2013); and
• provide a report (the Governors’ Report) to the NHS Foundation Trust’s council of Governors and Board of Directors of their findings and recommendations for improvements concerning the content of the Quality Report, the two mandated indicators, subject to a limited assurance report, the additional mandated indicator and any locally selected indicator(s), if applicable.
However, in addition to the information audited outlined above, Quality Accounts also include local information that is specific to the services, priorities and needs of patients locally. While this is useful information to report on within Quality Accounts it cannot be audited externally without considerable local knowledge. Instead, Quality Accounts are verified locally for their accuracy and a declaration is signed by order of the Board by the Chairman and the Chief Executive (see recommendation 249).
We will review Quality Accounts before the 2014–15 cycle to ensure that they give patients appropriate information regarding the services they use, and that they add value to the quality assurance infrastructure used by trusts, local and national organisations. The review will consider whether the remit of the audit process could be extended further and will report in early 2014.

How this response relates to the recommendation

Site note: This is volume two of "Hard Truths: The Journey to Putting Patients First" (Cm 8777-II), the government's response to the Inquiry's 290 recommendations, published by the Department of Health on GOV.UK on 19 November 2013 and dated to that day here. The PDF the row links to is the accessible edition, whose title page reads "January 2014". The Department of Health has been the Department of Health and Social Care since January 2018. The volume says it includes accounts from each of the national organisations the recommendations name, but it does not mark which passage each organisation wrote, so every row is filed under the Department that published it.

Blanket government agreement does not establish acceptance or delivery by each addressee. Some response passages cover groups of recommendations.

Scope of the government response

Government responded via "Hard Truths: The Journey to Putting Patients First" (2014), a single document covering all 290 recommendations with a blanket acceptance. Individual recommendation responses were not broken out.

Delivery

DHSC and NHS England state no delivery position (27 February 2026)

Auditor assurance over quality accounts was previously mandated by the Audit Commission for NHS trust auditors and by Monitor for Foundation Trusts.

Legislative changes transferred power to direct auditors to the National Audit Office, and from 2013 NHS trust quality accounts assurance has no longer been mandatory. Guidance advises that providers whilst Quality Accounts no longer have to be externally audited providers may wish to do so, to verify that they are accurate.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025)

Site note: DHSC and NHS England's own account of progress, supplied to the Thirlwall Inquiry in September 2024 and printed in the Inquiry legal team's Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025, published 27 February 2026). It is not a finding of the Inquiry. Their reviewed extent of implementation reads “Superseded”. Table row: section 18.2 No. 248, PDF page 557-558.

Department of Health and Social Care says in progress (11 February 2015)

The Quality Accounts review gave further consideration to the audit approach and how its remit might be extended. The skill set of the organisations and people currently auditing Quality Accounts is, in the main, financial. One area the evaluation was particularly keen to explore was how the role of audit could be expanded beyond the review of source documents into a more outcomes orientated process. National Clinical Audit was seen as a key enabler for this. Participation in National Clinical Audit is mandated through the NHS Standard contract, supports local quality improvement and enables individual clinicians or teams to benchmark themselves against accepted clinical guidelines and standards. Such an Audit also enables patients to question the quality of their care and exercise choice. National Clinical Audits are all supported by specialist methodological frameworks, are case mix risk adjusted where appropriate and will be reviewed through a Quality Assessment Framework. Consideration will be given to how the current outputs of National Clinical Audit could be included within the Quality Account to provide an audited view of clinical data sitting alongside the current mandated audit arrangement for 2014/15.

From: Culture Change in the NHS supporting Annex (annex to Culture change in the NHS: applying the lessons of the Francis Inquiries)

Site note: This is the supporting annex published on 11 February 2015 with "Culture change in the NHS: applying the lessons of the Francis Inquiries" (Cm 9009), attached to the GOV.UK page as "Culture change in the NHS supporting annex". The annex has no title page; that title is GOV.UK's and the PDF's own. Its table has four columns (No., Recommendation, Hard Truths Government response, Progress update), and the row carries the Progress update cell. No column says which organisation wrote an update, so the row is filed under the Department of Health (now the Department of Health and Social Care), which published it.

Site note: The Inquiry addressed this recommendation to healthcare providers, not to the Department of Health. The annex gives this update in the Department's publication and does not say who wrote it, so the row is the Department's report of the progress made on it.

What other bodies have found

In their own words. These do not change the delivery statement above.

Thirlwall Inquiry legal team (15 May 2024)

This recommendation was accepted by the Government.

In the January 2014 Hard Truths report, the Government referred to quality accounts being independently audited by external auditors of foundation and non-foundation trusts. In the 2015 Culture Change Report, the Government said that audit skill set was in the main financial, and there needed to be consideration of how current outputs of National Clinical Audit could be included within quality accounts.

It appears that there is no longer a national requirement for NHS quality accounts to be audited.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version of 15 May 2024)

Site note: The Thirlwall Inquiry legal team's own notes on implementation, from its Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version of 15 May 2024). The review does not colour its Extent of Implementation cell for this recommendation green; it leaves the cell uncoloured where a recommendation was rejected, where evidence of implementation was insufficient, or where steps had been taken but implementation was not yet complete. Table row: section 16.2 No. 248, PDF page 513.

Source

Report Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry 06 Feb 2013

Responsible bodies

Healthcare providers Primary

Who has spoken

  • Department of Health and Social Care
    Response, delivery statement
  • DHSC and NHS England
    Delivery statement
  • Thirlwall Inquiry legal team
    Finding
Recommendation made 13.7 years ago