9 Response Accepted Self-assessed

National patient recall framework

Recommendation

We recommend that a national framework or protocol, with guidance, is developed about how recall of patients should be managed and communicated, centred around the needs of the patients and applicable in both the independent sector and the NHS.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to the Paterson Inquiry 12-month Implementation Update (December 2022), the government accepted this recommendation, and NHS England published the National Quality Board Recall Framework on 1 June 2022. This framework, developed with input from Paterson patients, establishes principles for patient-centred recall in secondary care across both the NHS and independent sectors, according to the Paterson Inquiry 12-month Implementation Update (December 2022).
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
Jurisdiction
England
Response
Accepted
Accepted NHS England
16 Dec 2021

Accepted and implemented. NHS England published the National Quality Board Recall Framework on 1 June 2022, developed with input from Paterson patients. The framework establishes principles for patient-centred recall in secondary care across both NHS and independent sectors. (Source: Government 12-month Implementation Update, December 2022)

Source
Inquiry Paterson Inquiry
Report Report of the Independent Inquiry into the Issues raised by Paterson 04 Feb 2020
View Source
Responsible Bodies
NHS England Primary
Themes & Tags
Patient safety governance Emergency contingency plans Recall Framework Guidance Patient Safety
Recommendation age 6.1 yrs
Last formal update 1559 days ago