National patient recall framework
We recommend that a national framework or protocol, with guidance, is developed about how recall of patients should be managed and communicated, centred around the needs of the patients and applicable in both the independent sector and the NHS.
- The CQC stated in April 2025 that it has incorporated the Recall Framework into its assessment process (Implementation update to Thirlwall Inquiry, DHSC/NHS England, April 2025).
How was this evidence gathered?
Response
Accepted
Response
AcceptedAccepted and implemented. NHS England published the National Quality Board Recall Framework on 1 June 2022, developed with input from Paterson patients. The framework establishes principles for patient-centred recall in secondary care across both NHS and independent sectors. (Source: Government 12-month Implementation Update, December 2022)
Progress Timeline
DHSC and NHS England implementation update provided to the Thirlwall Inquiry (April 2025). This is the government's own account of progress, submitted to the inquiry. Reviewed extent of implementation: Implemented – Closed. The National Quality Board (NQB) Recall Framework was published in 2022 to provide guidance on conducting a patient-centred recall process. CQC has incorporated the Recall Framework into its assessment process to ensure it is being used appropriately.