BRIS-28
Response
Historic
AI-assessed
Routinely seek, act on, and publish patient feedback and experience surveys across NHS
Recommendation
Patients must be given the opportunity to pass on views on the service which they have received: all parts of the NHS should routinely seek and act on feedback from patients as to their views of the service. In addition, formal, systematic structured surveys of patients’ experience of their care (not merely satisfaction surveys) should be routinely conducted across the NHS and the results made public.
Published Evidence Summary
The following publicly available evidence relates to this recommendation:
No specific publicly available evidence detailing actions taken to routinely seek, act on, and publish patient feedback and experience surveys across the NHS has been identified in the provided official sources, which include searches on gov.uk and legislation.gov.uk. The Bristol Heart Inquiry was published in 2001, and no further progress updates or relevant legislative changes were found.
How was this assessed?
Assessed by gemini-2.5-flash on 24 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
This recommendation requires implementation across many organisations. The assessment reflects central policy response, not adoption in individual organisations.
Jurisdiction
UK-wide
Response
Historic
Response
HistoricNo government response recorded.
Themes & Tags
Recommendation age
24.7 yrs
Last formal update
No formal updates