BRIS-34
Response
Historic
AI-assessed
Ensure patients receive acknowledgement, explanation, and apology when care goes wrong
Recommendation
When things go wrong, patients are entitled to receive an acknowledgement, an explanation and an apology.
Published Evidence Summary
The following publicly available evidence relates to this recommendation:
No specific published evidence has been identified from the provided official sources detailing systems or policies ensuring patients receive an acknowledgement, explanation, and apology when things go wrong in their care. The available search results do not provide specific actions taken in response to this recommendation.
How was this assessed?
Assessed by gemini-2.5-flash on 18 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
This recommendation asks for cultural or behavioural change, which is difficult to verify objectively. The assessment is based on policy commitments, not measured outcomes.
Jurisdiction
UK-wide
Response
Historic
Response
HistoricNo government response recorded.
Themes & Tags
Recommendation age
24.7 yrs
Last formal update
No formal updates