R40
Response
Response Pending
Record all complaints in electronic system
Recommendation
In HSCTs all complaints, regardless of whether they are resolved immediately at ward level, should be recorded in the Trust’s electronic complaints management system. In private and third sector facilities the Registered Home Manager should be informed of all concerns raised and must record such concerns and any action taken.
Published Evidence Summary
The following publicly available evidence relates to this recommendation:
No formal government response has been recorded for this recommendation. No independent verification has been carried out.
Sources
Based on tracking data in the inquiry database.
How was this evidence gathered?
Evidence searched by baseline-data-v1 on 12 Sep 2026
Checked data held on this site (government responses, progress updates, independent evidence)
Jurisdiction
Northern Ireland
Response
Response Pending
Response
Response PendingNo government response recorded.
Responsible Bodies
Northern Ireland Executive
Primary
Recommendation age
0.2 yrs
Last formal update
No formal updates