Prison
Cat B training with A function
Key Concerns Identified
Positive Findings
Manchester
IMB Annual Report 2021 · Published 13 December 2021
HMP Manchester's reporting year (ending Feb 2021) was defined by the COVID-19 pandemic and its re-categorisation to a Category B training prison. While the reduced population saw a positive decrease in violence and self-harm, the pandemic severely impacted the regime, leading to curtailed purposeful activity and extended periods of cell confinement. The Board expressed significant concern over the mental health of prisoners awaiting secure hospital transfers, highlighting unacceptable waiting times.
Positive Findings
HMP Manchester has shown improvements in general cleanliness, particularly external areas and serveries, and successfully implemented painting programs and shower/boiler repairs. The Board commends the kitchen for maintaining a varied menu despite reduced staff, and notes positive prisoner feedback on the well-managed Segregation Unit. Efforts to improve equality and diversity for minority groups are also welcomed, as is the crucial support provided by the Chaplaincy and the adaptability of the PE team during the pandemic.
Key Concerns
Mental Health
Repeated
The Board is very concerned about the mental health of such prisoners. Prison is not a suitable environment, evidenced by the clinical decision that they need transfer to hospital, and neither segregation nor healthcare can provide the care that is necessary for such prisoners. Being managed in such unsuitable environment may further damage the prisoners’ mental health that is already frail, and the Board’s regular interactions with such prisoners also suggest so. It also adds a strain on the jail as such management requires more resources and can also be challenging for staff to deal with. In the light of the above, the Board concludes that the waiting times for transfers to secure healthcare facilities are often unacceptable and unfair. The Board understands the obstacles that the Covid-19 pandemic may have introduced, however, this concern was evident prior to the pandemic.
Other
Repeated
The Board would advise that it continues to have concerns about the security of prisoners’ property. This applies particularly where prisoners are moving internally between wings at HMP Manchester and when prisoners arrive on transfer from other prisons. Although it is now a requirement for staff at HMP Manchester to use Body Worn Video Cameras (BWVCs) during cell clearances, the Board understands that this is not happening for every clearance. The Board further understands that after cells have been cleared they are left unlocked and therefore any overlooked property is unprotected, presenting an opportunity for it to go missing.
Regime/Time Out of Cell
The Board has noted an increase in applications relating to prisoners being permitted to order items directly from the catalogue but finding when these items arrive that they do not meet the criteria as permitted items in the prison. In addition, prisoners at HMP Manchester are restricted to receiving permitted additional items during their 6 month property window, causing further frustration as the same rules do not apply in other prisons from which a number have transferred.
Substance Misuse
The Board notes the increase in the number of packages containing illegal substances being thrown over the perimeter wall into the prison.
Healthcare
Disappointingly, and despite numerous efforts by members of the Board, it has not been possible to obtain details of the number of triage calls resulting in actual appointments into Healthcare. The Board is concerned that this information is either being withheld from it, or else these records are not being maintained, which if true would be a poor reflection on the management responsibilities. The Board is extremely concerned at this lack of transparency.
Estate/Conditions
Repeated
The Board has also identified an increase in the complaints received from prisoners with regard to Wing issues. One issue in particular is the general temperature on the wings owing to regular breakdowns of the boilers throughout the reporting year, also resulting in there being no showering facilities or a lack of hot water, sometimes for a number of months. While periodic breakdowns of the boilers is not unexpected from time to time, a lack of heating and hot water for extended periods running into months at a time is unacceptable and, in times of particularly cold weather, bordering on inhumane treatment.
Board Commentary
Staffing
Staffing at HMP Manchester was significantly impacted by COVID-19 with many absences, though sickness rates decreased towards the end of the year. Staff worked diligently to maintain a safe environment despite pressures. The Offender Management team experienced delays due to 50% working from home. A Keywork Exceptional Delivery Model was successfully implemented for priority prisoners using in-cell telephones, and staff availability remains crucial for future keywork delivery and healthcare provision.
Healthcare
HMP Manchester's healthcare system faced significant challenges due to the pandemic, adapting to a triage system via in-cell phones which reduced face-to-face appointments. While staff maintained a reasonable standard of care, there's a backlog for physical appointments like dentistry and physiotherapy, and a concerning lack of transparency regarding triage data. The Mental Health team provides a 7-day service, but the Board remains deeply concerned about unsuitable environments and unacceptable waiting times for mental health transfers, a pre-existing issue exacerbated by COVID-19.
Regime & Daily Life
The prison regime was severely curtailed by the COVID-19 pandemic, leading to education, association, gym access, and workshops being largely unavailable. Consequently, prisoners spent extended periods in their cells, with unlock for exercise, showers, and cleaning often reduced to 45-60 minutes daily or every second day on larger wings. Efforts were made to mitigate the impact through extra TV channels and in-cell distraction packs.
Applications to the IMB
Prisoners can apply to their IMB about any aspect of their treatment. This table shows application counts by category.
| Category | Current | Previous | Change |
|---|---|---|---|
| Accommodation (including transfers) | 43 | 38 | |
| Adjudications | 25 | 18 | |
| Canteen | 17 | 10 | |
| Catering | 23 | 16 | |
| Confidential Access | 221 | 197 | |
| Correspondence | 23 | 24 | |
| Discipline | 12 | 14 | |
| Discrimination | 0 | 0 | |
| Drug/Alcohol | 10 | 11 | |
| Education | 3 | 3 | — |
| Employment | 5 | 7 | |
| Family/Social Contact | 14 | 12 | |
| Finance | 12 | 8 | |
| Healthcare | 28 | 26 | |
| IEP | 32 | 30 | |
| Legal | 24 | 16 | |
| Medical | 36 | 32 | |
| Money | 10 | 11 | |
| Other | 125 | 112 | |
| Parole | 3 | 2 | |
| Personal Property | 52 | 48 | |
| Programs | 3 | 3 | — |
| Reception | 6 | 9 | |
| Regime | 46 | 39 | |
| Religion | 1 | 1 | — |
| Request Meeting | 26 | 21 | |
| Review of Categorisation | 3 | 3 | — |
| Rule 39 | 0 | 0 | |
| Security | 28 | 26 | |
| Sentence Planning | 10 | 9 | |
| Staff | 48 | 42 | |
| Treatment | 20 | 18 | |
| Visits | 17 | 16 | |
| Wages | 7 | 8 | |
| Workshops | 2 | 2 | — |
Recommendations (7)
Other: 2
HMPPS: 1
Governor / Director: 4
3 repeated
Recommendation 1
Repeated
Prev. unaddressed
The Board welcomed the response by the Minister to their report last year and was pleased to learn that the bid for funding to install secure windows at HMP Manchester had been successful. The Board notes however that this priority work at the time of writing this report has not commenced and would therefore ask the Minister when this will happen?
Other
(minister)
Estate
Recommendation 2
Repeated
Prev. unaddressed
In the previous annual report, the Board raised concerns about prisoners who spend prolonged periods on constant watch, sometimes in segregation. This formed part of the larger issue of management of prisoners in jail whilst they are waiting to be transferred to a secure hospital. The waiting time often lasts months. The Board acknowledges comments made by the Minister last year outlining the current ongoing work to help make the process quicker. Unfortunately, this year the Board has not seen any progress. Whilst the Board understands that some changes will not take place immediately, the Board would like to know what action is being taken in the interim period, what support is being offered to the prisoners now and what support is offered to jail when managing prisoners who should managed in a hospital environment?
Other
(minister)
Mental Health
Recommendation 3
Is HMPPS considering the introduction of a stricter process for recording prisoner property through the use of photographs as opposed to hand written descriptions by officers on property cards to address the number of complaints and provide reassurance to prisoners regarding their property?
HMPPS
Other
Recommendation 4
Repeated
The Board would advise that it continues to have concerns about the security of prisoners’ property. This applies particularly where prisoners are moving internally between wings at HMP Manchester and when prisoners arrive on transfer from other prisons. Although it is now a requirement for staff at HMP Manchester to use Body Worn Video Cameras (BWVCs) during cell clearances, the Board understands that this is not happening for every clearance. The Board further understands that after cells have been cleared they are left unlocked and therefore any overlooked property is unprotected, presenting an opportunity for it to go missing. Would the Governor please confirm what measures are being introduced to ensure improved practices are adopted to mitigate the loss of prisoner property?
Governor / Director
Other
Recommendation 5
The Board has also noted an increase in applications relating to prisoners being permitted to order items directly from the catalogue but finding when these items arrive that they do not meet the criteria as permitted items in the prison. In addition, prisoners at HMP Manchester are restricted to receiving permitted additional items during their 6 month property window, causing further frustration as the same rules do not apply in other prisons from which a number have transferred. Would the Governor confirm if existing processes in relation to prisoner property is to be reviewed to permit HMP Manchester to operate consistently with other Category B establishments?
Governor / Director
Regime
Recommendation 6
The Board has also observed a case of a prisoner with learning difficulties and would like to clarify what the provisions are for such prisoners? The prisoner has learning difficulties and very low IQ and has been waiting for a suitable facility for over a year whilst being managed between healthcare and segregation units in the jail.
Governor / Director
Equality
Recommendation 7
The Board notes the increase in the number of packages containing illegal substances being thrown over the perimeter wall into the prison. What measures have been implemented to reduce the risk of prisoners accessing packages whilst on exercise?
Governor / Director
Substance Misuse
Other IMB Reports for Manchester
2025
Published 4 Nov 2025
2024
Published 4 Nov 2025
2023
Published 4 Nov 2025
HMIP Inspections
Recent inspections by HM Inspectorate of Prisons for this establishment.
12 Jan 2026
Unannounced
9 Oct 2024
Urgent Notification
17 Sep 2024
Unannounced
Safety: 1
Respect: 1
Activity: 1
Release: 3
PPO Fatal Incidents
Prisons and Probation Ombudsman fatal incident investigations for this establishment.
Prevention of Future Deaths Reports
Coroner PFD reports issued to this establishment.