Dash CQC Review
Review into the Operational Effectiveness of the Care Quality Commission
Health & Social Care
Independent review examining the operational effectiveness of the Care Quality Commission, including its single assessment framework, inspection rates, clinical expertise among inspectors, and IT systems. An interim report was published in July 2024 with 5 recommendations; the full report followed in October 2024.
7recommendations
Government Response
Government pledged urgent reform of the CQC, including overhauling the single assessment framework, restoring clinical expertise on inspection teams, and improving the CQC's IT systems.
15 October 2024
Recommendations
Recommendation 1
Recommendation 1: rapidly improve operational performance, fix the provider portal and regulatory platform, improve use of data, and improve the timeliness and quality of reports
Recommendation 2
Recommendation 2: rebuild expertise within the organisation and relationships with providers in order to resurrect credibility
Recommendation 3
Recommendation 3: review the SAF and how it is implemented to make it fit for purpose
Recommendation 4
Recommendation 4: clarify how ratings are calculated and make the results more transparent, particularly where multi-year inspections and ratings have been used
Recommendation 5
Recommendation 5: continue to evolve and improve local authority assessments
Recommendation 6
Recommendation 6: pause ICS assessments
Recommendation 7
Recommendation 7: strengthen sponsorship arrangements to facilitate CQC's provision of accountable, efficient and effective services to the public