Pitt Floods Review
Learning Lessons from the 2007 Floods
Independent review of the 2007 summer floods which caused severe disruption across England. Made 92 recommendations covering flood risk management, emergency response, and resilience infrastructure.
92recommendations
92Not Yet Responded
Government Response
Government accepted all 92 recommendations. Flood and Water Management Act 2010 enacted key legislative recommendations.
1 December 2008
Recommendations
Recommendation 1
Given the predicted increase in the range of future extremes of weather, the Government should give priority to both adaptation and mitigation in its programmes to help society cope with climate change.
Recommendation 10
The automatic right to connect surface water drainage of new developments to the sewerage system should be removed.
Recommendation 11
Building Regulations should be revised to ensure that all new or refurbished buildings in high flood-risk areas are flood resistant or resilient.
Recommendation 12
All local authorities should extend eligibility for home improvement grants and loans to include flood resistance and resilience products for properties in high flood-risk areas xvii Executive Summary However, the last twenty or thirty years
Recommendation 13
Local authorities, in discharging their responsibilities under the Civil Contingencies Act 2004 to promote business continuity, should encourage the take-up of property flood resistance and resilience by businesses. Local flooding and drainage Direction and leadership from the centre
Recommendation 14
Local authorities should lead on the management of local flood risk, with the support of the relevant organisations.
Recommendation 15
Local authorities should positively tackle local problems of flooding by working with all relevant parties, establishing ownership and legal responsibility.
Recommendation 16
Local authorities should collate and map the main flood risk management and drainage assets (over and underground), including a record of their ownership and condition.
Recommendation 17
All relevant organisations should have a duty to share information and cooperate with local authorities and the Environment Agency to facilitate the management of flood risk.
Recommendation 18
Local Surface Water Management Plans, as set out under PPS25 and coordinated by local authorities, should provide the basis for managing all local flood risk.
Recommendation 19
Local authorities should assess and, if appropriate, enhance their technical capabilities to deliver a wide range of responsibilities in relation to local flood risk management.
Recommendation 2
The Environment Agency should be a national overview of all flood risk, including surface water and groundwater flood risk, with immediate effect. Forecasting, modelling and mapping Science and engineering is crucial
Recommendation 20
The Government should resolve the issue of which organisations should be responsible for the ownership and maintenance of sustainable drainage systems.
Recommendation 21
Defra should work with Ofwat and the water industry to explore how appropriate risk-based standards for public sewerage systems can be achieved. xix Executive Summary “What I mean is that they knew, so they knew all day it were going to happen, they were expecting so why couldn’t we have temporary defences that might have, might not have saved everybody.” (Householder, Darfield Barnsley) ‘Strategic sandbagging’ can be
Recommendation 22
As part of the forthcoming and subsequent water industry pricing reviews, Ofwat should give appropriate priority to proposals for investment in the existing sewerage network to deal with increasing flood risk. Flood defence It is not for this Review to consider
Recommendation 23
The Government should commit to a strategic long-term approach to its investment in flood risk management, planning up to 25 years ahead.
Recommendation 24
The Government should develop a scheme which allows and encourages local communities to invest in flood risk management measures.
Recommendation 25
The Environment Agency should maintain its existing risk- based approach to levels of maintenance and this should be supported by published schedules of works for each local authority area.
Recommendation 26
The Government should develop a single set of guidance for local authorities and the public on the use and usefulness of sandbags and other alternatives, rather than leaving the matter wholly to local discretion.
Recommendation 27
Defra, the Environment Agency and Natural England should work with partners to establish a programme through Catchment Flood Management Plans and Shoreline Management Plans to achieve greater working with natural processes. xxi Executive Summary “Our insurance company has been fantastic, but the loss adjustor has been a nightmare, so in the end going up and up in the chain of insurance people I got them to get rid of our loss adjustors and I deal with the insurance company direct.” (Householder, Darfield Barnsley) Insurance Survey The Review commissioned a survey on people’s experience of insurance in the aftermath of the summer floods. The majority (72 per cent) were satisfied with how their claims were handled. However, 22 per cent were dissatisfied because homes took too long to repair, it was difficult to get information, and it took too long to get advice and deal with problems. Over half of the respondents, 56 per cent, have had their claim concluded and of these, 66 per cent were concluded within 6 months of initially submitting their claim. For 10 per cent it took over 9 months. We believe that the insurance
Recommendation 28
The forthcoming flooding legislation should be a single unifying Act that addresses all sources of flooding, clarifies responsibilities and facilitates flood risk management. scale events. However, this activity is most effective and sustainable when there is proper dialogue between the authorities and landowners, and it is carried out in a deliberate and pre-planned way.
Recommendation 29
The Government and the insurance industry should work together to deliver a public education programme setting out the benefits of insurance in the context of flooding.
Recommendation 3
The Met Office should continue to improve its forecasting and predicting methods to a level which meets the needs of emergency responders.
Recommendation 30
The Government should review and update the guidance Insurance for all: A good practice guide for providers of social housing and disseminate it effectively to support the creation of insurance with rent schemes for low income households. Buying insurance is one of the few times
Recommendation 31
In flood risk areas, insurance notices should include information on flood risk and the simple steps that can be taken to mitigate the effects.
Recommendation 32
The insurance industry should develop and implement industry guidance for flooding events, covering reasonable expectations of the performance of insurers and reasonable actions by customers. Being rescued and cared for during an emergency Information provision Organisations with responsibilities
Recommendation 33
The Environment Agency should provide a specialised site-specific flood warning service for infrastructure operators, offering longer lead times and greater levels of detail about the velocity and depth of flooding.
Recommendation 34
The Met Office and the Environment Agency should issue warnings against a lower threshold of probablity to increase preparation lead times for emergency responders.
Recommendation 35
The Met Office and Environment Agency should issue joint warnings and impact information on severe weather and flooding emergencies to responder organisations and the public.
Recommendation 36
The Environment Agency should make relevant flood visualisation data, held in electronic map format, available online to Gold and Silver Commands.
Recommendation 37
The Environment Agency should work with its partners to progressively develop and bring into use flood visualisation tools that are designed to meet the needs of flood-risk managers, emergency planners and responders. Response frameworks Mutual aid arrangements enabled
Recommendation 38
Local authorities should establish mutual aid agreements in accordance with the guidance currently being prepared by the Local Government Association and the Cabinet Office.
Recommendation 39
The Government should urgently put in place a fully funded national capability for flood rescue with Fire and Rescue Authorities playing a leading role, underpinned as necessary by a statutory duty.
Recommendation 4
The Environment Agency should further develop its tools and techniques for predicting and modelling river flooding, taking account of extreme and multiple events and depths and velocity of water.
Recommendation 40
Defra should amend emergency regulations to increase the minimum amount of water to be provided in an emergency, in order to reflect reasonable needs during a longer-term loss of mains supply. © Empics xxvi experienced much greater hardship at other times of the year. The Review commends the Highways
Recommendation 41
Upper tier local authorities should be the lead responders in relation to multi- agency planning for severe weather emergencies at the local level and for triggering multi-agency arrangements in response to severe weather warnings and local impact assesments.
Recommendation 42
Where a Gold Command is established for severe weather events, the police, unless agreed otherwise locally, should convene and lead the multi-agency response.
Recommendation 43
Gold Commands should be established at an early stage on a precautionary basis where there is a risk of serious flooding.
Recommendation 44
Category 1 and 2 responders should assess the effectiveness of their emergency response facilities, including flexible accommodation, IT and communications systems, and undertake any necessary improvement works. © Empics xxviii
Recommendation 45
The Highways Agency, working through Local Resilience Forums, should further consider the vulnerability of motorways and trunk roads to flooding, the potential for better warnings, strategic road clearance to avoid people becoming stranded and plans to support people who become stranded.
Recommendation 46
The rail industry, working through Local Resilience Forums, should develop plans to provide emergency welfare support to passengers stranded on the rail network.
Recommendation 47
The Ministry of Defence should identify a small number of trained Armed Forces personnel who can be deployed to advise Gold Commands on logistics during wide- area civil emergencies and, working with Cabinet Office, identify a suitable mechanism for deployment.
Recommendation 48
Central government crisis machinery should always be activated if significant wide-area and high-impact flooding is expected or occurs.
Recommendation 49
A national flooding exercise should take place at the earliest opportunity in order to test the new arrangements which central government departments are putting into place to deal with flooding and infrastructure emergencies. Maintaining power and water supplies and protecting essential services Taking a systematic approach to preventing disruption The floods had a dramatic effect on
Recommendation 5
The Environment Agency should work with partners to urgently take forward work to develop tools and techniques to model surface water flooding.
Recommendation 50
The Government should urgently begin its systematic programme to reduce the disruption of essential services resulting from natual hazards by publishing a national framework and policy statement setting out the process, timescales and expectations.
Recommendation 51
Relevant government departments and the Environment Agency should work with infrastructure operators to identify the vulnerability and risk of assets to flooding and a summary of the analysis should be published in Sector Resilience Plans. © Rex Features xxx
Recommendation 52
In the short- term, the Government and infrastructure operators should work together to build a level of resilience into critical infrastrucure assets that ensures continuity during a worst-case flood event.
Recommendation 53
A specific duty should be placed on economic regulators to build resilience in the critical infrastructure.
Recommendation 54
The Government should extend the duty to undertake business continuity planning to infrastructure operating Category 2 responders to a standard equivalent to BS25999, and that accountability is ensured through an annual benchmarking exercise within each sector. essential services resulting from natural hazards. The framework should balance risks
Recommendation 55
The Government should strengthen and enforce the duty on Category 2 responders to share information on the risks to their infrastructure assets, enabling more effective emergency planning within Local Resillience Forums.
Recommendation 56
The Government should issue clear guidance on expected levels of Category 2 responders’ engagement in planning, exercising and response and consider the case for strengthening enforcement arrangements. Effective management of dams and reservoirs The events which occurred at Ulley
Recommendation 57
The Government should provide Local Resilience Forums with the inundation maps for both large and small reservoirs to enable them to assess risks and plan for contingency, warning and evacuation and the outline maps be made available to the public online as part of wider flood risk information.
Recommendation 58
The Government should implement the legislative changes proposed in the Environment Agency biennial report on dam and reservoir safety through the forthcoming flooding legislation. xxxii ask more inormed questions – not only of the property owner, but also of the Environment Agency or local authority – such as what flood defences exist locally and whether flood warning is available.
Recommendation 59
The Risk and Regulation Advisory Council should explore how the public can improve their understanding of community risks, including those associated with flooding, and that the Government should then implement the findings as appropriate.
Recommendation 6
The Environment Agency and the Met Office should work together, through a joint centre, to improve their technical capability to forecast, model and warn against all sources of flooding. Reducing the risk of flooding and its impact The events of the summer would have
Recommendation 60
The Government should implement a public information campaign which draws on a single definitive set of flood prevention and mitigation advice for householders and businesses, and which can be used by media and the authorities locally and nationally.
Recommendation 61
The Environment Agency should work with local responders to raise awareness in flood risk areas and identify a range of mechanisms to warn the public, particularly the vulnerable, in response to flooding.
Recommendation 62
The Environment Agency should work urgently with telecommunications companies to facilitate the roll-out of opt-out telephone flood warning schemes to all homes and businesses liabile to flooding, including those with ex-directory numbers.
Recommendation 63
Flood risk should be made part of the mandatory search requirements when people buy property, and should form part of Home Information Packs. Increased risk awareness is important
Recommendation 64
Local Resilience Forums should continue to develop plans for door-knocking, coordinated by local authorities, to enhance flood warnings before flooding and to provide information and assess welfare needs once flooding has receded.
Recommendation 65
The Met Office and Environment Agency should urgently complete the production of a sliding scale of options for greater personalisation of public warning information, including costs, benefits and feasibility.
Recommendation 66
Local authority contact centres should take the lead in dealing with general enquiries from the public during and after major flooding, redirecting calls to other organisations when appropriate.
Recommendation 67
The Cabinet Office should provide advice to ensure that all Local Resilience Forums have effective and linked websites providing public information before, during and after an emergency.
Recommendation 68
Council leaders and chief executives should play a prominent role in public reassurance and advice through the local media during a flooding emergency, as part of a coordinated effort overseen by Gold Commanders. xxxv Executive Summary advisors said it was safe to stay in flooded properties, yet in others families were told to leave their homes immediately due to health risks from fungal spores. Builders were unable to find advice on whether renovating damp properties posed health risks. Public authorities and the insurance industry issued conflicting advice on the removal and disposal of water- damaged items from houses and businesses. Clear and consistent health advice
Recommendation 69
The public should make up a flood kit – including personal documents, insurance policy, emergency contact numbers (including local council, emergency services and Floodline), torch, battery or wind-up radio, mobile phone, rubber gloves, wet wipes or antibacterial hand gel, first aid kit and blankets. We also note the value of the high
Recommendation 7
There should be a presumption against building in high flood risk areas, in accordance with PPS25, including giving consideration to all sources of flood risk, and ensuring that developers make a full contribution to the costs both of building and maintaining any necessary defences.
Recommendation 70
The Government should establish a programme to support and encourage individuals and communities to be better prepared and more self-reliant during emergencies, allowing the authorities to focus on those areas and people in greatest need. Staying healthy and speeding up recovery Health and wellbeing The summer 2007 floods had a
Recommendation 71
The Department of Health and other relevant bodies should develop a single set of flood- related health advice for householders and businesses which should be used by all organisations nationally and locally and made available through a wide range of sources.
Recommendation 72
Local response and recovery coordinating groups should ensure that health and wellbeing support is readily available to those affected by flooding based on the advice developed by the Department of Health.
Recommendation 73
The Government, the Association of British Insurers and other relevant organisations should work together to explore any technological or process improvements that can be made to speed up the drying out and stabilising process of building recovery after a flood.
Recommendation 74
The monitoring of the impact of flooding on the health and wellbeing of people, and actions to mitigate and manage the effects, should form a systematic part of the work of Recovery Coordinating Groups. NHS reporting systems did not pick up serious local pressure points. Local Recovery Co- ordinating Groups need to take this task on, and redeploy resources accordingly. I’ve got a little boy of three. We went to Scarborough for the day and he won’t go in the sea because he is scared he was going to get flooded, it’s a psychological effect on the kids. (Householder, Sheffield) I’ve been told that it’s alright to live in a damp house with children with asthma, and I’ve been told [separately] that it’s dangerous, so who do you trust? (Business owner, Hull) There were kids body surfing in the filthy, polluted floods, and their parents were just watching them … they just didn’t realise the potential health problems that the floods brought. (Householder, West Oxfordshire) Yeah and that’s when people started with headaches, sickness, rashes. (Households, Sheffield) xxxvii Executive Summary reduced the effectiveness of the recovery phase. The public also perceived differences in treatment within communities which led in some cases to annoyance and frustration. Communities and Local Government
Recommendation 75
For emergencies spanning more than a single local authority area, Government Offices should ensure coherence and coordination, if necessary, between recovery operations. xxxix Executive Summary
Recommendation 76
Local authorities should coordinate a systematic programme of community engagemment in their area during the recovery phase.
Recommendation 77
National and local Recovery Co-ordinating Groups should be established from the outset of major emergencies and in due course there should be formal handover from the crisis machinery.
Recommendation 78
Aims and objectives for the recovery phase should be agreed at the outset by Recovery Coordinating Groups to provide focus and enable orderly transition into mainstream programmes when multi- agency coordination of recovery is no longer required.
Recommendation 79
Government Offices, in conjunction with the Local Government Association, should develop arrangements to provide advice and support from experienced organisations to areas dealing with recovery from severe flooding emergencies.
Recommendation 8
The operation and effectiveness of PPS25 and the Environment Agency’s powers to challenge development should be kept under review and strengthened if and when necessary.
Recommendation 80
All central government guidance should be updated to reflect the new arrangements for recovery and Local Resilience Forums should plan, train and exercise on this basis. Recording and reporting The floods of summer 2007 generated
Recommendation 81
There should be an agreed framework, including definitions and timescales, for local- central recovery reporting.
Recommendation 82
Following major flooding events, the Government should publish monthly summaries of progress of the recovery phase, including the numbers of households still displaced from all or part of their homes. Funding for recovery “Most local authorities do think it prudent to have adequate reserves, but the extent of these has to be weighed against the investment needs for services” – Local Government Association The total cost of the summer 2007
Recommendation 83
Local authorities should continue to make arrangements to bear the cost of recovery for all but the most exceptional emergencies, and should revisit their reserves and insurance arrangements in light of last summer’s floods.
Recommendation 84
Central government should have pre-planned rather than ad-hoc arrangements to contribute towards the financial burden of recovery from the most exceptional emergencies, on a formula basis. self-insurance and use of reserves. Local authorities in particular already have clear direction to build contingency into their financial arrangements. As with all other aspects of the response to emergencies, local organisations must expect to manage their own problems in the first instance and only seek support in the most difficult of circumstances. Emergencies can cause very serious
Recommendation 85
Local Recovery Coordination Groups should make early recommendations to elected local authority members about longer-term regeneration and economic development opportunities. How do we know this Review will make a difference? “…recommendations… should be led nationally, down through the regions to the local level, to ensure consistency and development across the board. The big question now is whether there is the political will to enforce these….” (Emergency Planning Society) “The report is a terrific foundation to identify the lessons from the 2007 floods… The challenge, to ensure we really learn the lessons, will be to get commitment from senior government to maintain the pressure for progress on the recommendations.” (London First) The recommendations in this
Recommendation 86
The Government should publish an action plan to implement the recommendations of this Review, with a Director in Defra overseeing the programme of delivery and issuing regular progress updates.
Recommendation 87
The Government should establish a Cabinet Committee with a remit to improve the country’s ability to deal with flooding and implement the recommendations of this Review. Oversight at the national level The work carried out in government
Recommendation 88
The Government should establish a National Resilience Forum to facilitate national level multi-agency planning for flooding and other emergencies.
Recommendation 89
The EFRA Select Committee should review the country’s readiness for dealing with flooding emergencies and produce an assessment of progress in implementation of the Review’s recommendations after 12 months. xliii lessons. In this respect, there will be a need for responders to evaluate and share operational and specialist lessons from the response and recovery phases and some of the areas under discussion. Local Resilience Forums will need to play a role in identifying and implementing these lessons. Gloucestershire Scrutiny Inquiry In the aftermath of the summer floods, Gloucestershire County Council set up a Scrutiny Inquiry to look at how the emergency services, local authorities and utility companies dealt with the event. The 11-week inquiry highlighted several critical local issues of concern, which included the inadequacy of flood warning systems, the lack of knowledge for the county’s drainage system, and the vulnerabilities of single points of failure within the county’s critical infrastructure. Once agreed, the County monitored the progress of the recommendations at regular intervals, ensuring that progress can be systematically checked.
Recommendation 9
Householders should no longer be able to lay impermeable surfaces as of right on front gardens and the Government should consult on extending this to back gardens and business premises.
Recommendation 90
All upper tier local authorities should establish Oversight and Scrutiny Committees to review work by public sector bodies and essential service providers in order to manage flood risk, underpinned by a legal requirement to cooperate and share information.
Recommendation 91
Each Oversight and Scrutiny Committee should prepare an annual summary of actions taken locally to manage flood risk and implement this Review, and these reports should be public and reviewed by Government Offices and the Environment Agency.
Recommendation 92
Local Resilience Forums should evaluate and share lessons from both the response and recovery phases to inform their planning for future emergencies. Executive Summary Scrutiny at the local level In its submission to the Review, Severn Trent Water, commented on the company’s experience of attending the Scrutiny Inquiry conducted by Gloucestershire County Council following the floods of summer 2007: “Severn Trent Water has experienced the benefits [that] attending the Gloucester Scrutiny enquiry can bring. We have been able to inform and reassure the communities we serve by demonstrating what we as an organisation are doing to make our networks more resilient and what contingency arrangements we have in place to respond to an emergency in their community.” National and regional oversight must