LGO Individual Decisions

Summary: We will not investigate X’s complaint about the Council’s actions about a school admissions application as the school is an academy.

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to replace her son’s teacher. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mrs X wants.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a safeguarding referral for her child. We have already considered some complaints Miss X has raised about this matter. The Council’s apologies appropriately remedy the injustice caused for other parts of Miss X’s complaint. We could achieve nothing more by investigating.

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a safeguarding referral for her child. We could not add to the Council’s investigation and responses under all three stages of the statutory complaints process. We also cannot achieve the outcome she wants.

Summary: We will not investigate this complaint about the Council not using its discretion to arrange a residential care home placement for a self-funding resident. This is because there is no fault by the Council.

Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

Summary: Mrs X complained the Council failed to ensure her child, Y, received the provision in their Education, Health and Care Plan and delayed issuing an amended Plan following an annual review in March 2023. The Council delayed issuing the amended Plan following Y’s annual review, and failed to ensure Y’s school was delivering the provision in the Plan once it was issued. The Council also delayed in responding to Mrs X’s complaint. The Council should apologise, make a payment to Mrs X and review its processes.

Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about the risks posed to his niece by the court’s decision she should live with her mother. This is because there is insufficient evidence of fault by the Council to warrant an investigation

Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider this complaint.

Summary: We will not investigate this complaint about the Council making Mr X subject to a child protection plan when he was under 18. There is not enough evidence of fault by the Council to warrant our further involvement.

Summary: Mrs X complained the Council failed to provide Y with the special educational provision in his Education, Health and Care Plan and to provide him with a suitable full-time education. We found fault with the Council in how it recorded its decision it had no section 19 duty to make alternative provision between February 2022 and March 2022. We also found fault because it failed to provide Y with the agreed provision between February and April 2023. The Council agreed to apologise and make payments to Y and Mrs X in recognition of the injustice caused to them.

Summary: Miss X complained the Council has failed to offer a suitable alternative education for her son. She said her son has been unable to attend school due to the school not meeting his needs. We find the Council was at fault for failing to properly explain its decision to Miss X. This caused her significant distress. To remedy this injustice caused by fault, the Council has agreed to apologise and make a symbolic payment.

Summary: We will not investigate Mrs X’s complaint about delay in the Council responding to her complaint at stage two of the children’s statutory complaint procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: We will not investigate Ms X’s complaint about matters related to her late mother’s care. The complaint is late and there are no good reasons to consider it now.

Summary: Mrs X complains about the Council’s handling of her child’s (Child Y) special educational needs (SEN). There was fault in the Council’s handling of Child Y’s Education, Health and Care (EHC) Plan annual review, SEN provision, respite and Mrs X’s complaints. The Council has agreed to apologise and make payments to Child Y and Mrs X for the injustice caused.

Summary: Mrs X complained about the Council’s handling of the financial assessment process after she asked it to take over the commissioning of her father, Mr Y’s, care in a residential care home. We did not find the Council at fault.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her a Blue Badge. There is not enough evidence of fault to warrant an investigation.

Summary: We will not investigate Mrs X’s complaint about delays and how the Council provided support to her son. These complaints are late and there are no good reasons why they could not have been made sooner.

Summary: We will not investigate Mr X’s complaint about a Council decision to make his children subject to child protection plans. The decision was within the range open to the Council given the evidence available. Investigation by us would be unlikely to establish the Council would have reached a different decision but for the errors made.

Summary: We will not investigate Mrs X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered by the Information Commissioner’s Office.

Summary: We will not investigate Miss X’s complaint about safeguarding. There is not enough evidence of fault by the Council to warrant our further involvement.

Summary: We will not investigate this complaint about the Council’s decision not to provide Ms X’s child with free transport to school. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.

Summary: Mr X complained about the Council’s refusal of his application for delayed entry to reception for his summer born child, Y. The Council was at fault as it failed to consider whether it was in Y’s best interests to start reception or year one in September 2025. The Council has agreed to apologise, re-take its decision, review other recent decisions, and review its policy.

Summary: Mrs X complained about the Council’s refusal of her application for delayed entry to reception for her summer born child, Y. The Council was at fault as it failed to consider whether it was in Y’s best interests to start reception or year one in September 2025. The Council has agreed to apologise, re-take its decision, review other recent decisions, and review its policy.

Summary: We will not investigate this complaint about the Council not providing a social work service to Mr X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault.