LGO Individual Decisions

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: We will not investigate Mrs X’s complaint about the Council reneging on an agreement to pay her a higher pay rate as a respite carer. This is because the tests set out in our Assessment Code are not met. The Council has investigated and apologised for providing incorrect information. This is satisfactory and we are unlikely to add anything by investigating.

Summary: We will not investigate this complaint about a disabled facilities grant. Part of the complaint is late without good enough reason to investigate it now. More recent events have not caused significant enough unremedied injustice to warrant us investigating. It is unlikely an investigation would achieve significantly more.

Summary: We will not investigate this complaint about the contents of an assessment. This is because the Council intends to seek Mr X’s views and add them to the case file. Therefore further investigation would not lead to a different outcome.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to implement traffic calming measures. There is no significant injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters related to outstanding council tax on his account, and yearly council tax increases. There is not enough evidence of fault to justify investigating.

Summary: We cannot investigate this complaint about what happened during court proceedings. The law prevents us from investigating complaints about matters that are being, or have been, considered in a court.

Summary: We will not investigate Mr X’s complaint about the conduct of a traffic warden because we could not add to the Council’s investigation. Mr X also has a right of appeal against the parking penalty he received.

Summary: We will not investigate this complaint that the Council was at fault in its response to safeguarding concerns raised by the complainant and in its consideration of her subsequent complaint. This is because investigation would not lead to a different outcome.

Summary: We will not investigate Miss X’s complaint about the Council’s decision regarding a Disabled Facilities Grant and its handling of the matter. There is not enough evidence of fault by the Council to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s Local Authority Designated Officer (LADO) service. This is because there is insufficient evidence of fault causing significant injustice. The ICO is better suited to considering Mr X’s data retention concerns.

Summary: Delay by the Council amending B’s Education, Health and Care (EHC) Plan and finding a new school meant he was without a full-time school place for almost four terms. He received some alternative provision for much of this time, but we have no way of knowing whether this was enough. The Council has agreed a remedy.

Summary: We will not investigate this complaint about parking penalties because we are satisfied with the actions the Council has taken and it is not a good use of public resources to investigate how the Council dealt with the complaint.

Summary: We will use our discretion not to investigate this complaint about council tax issues.

Summary: We will not investigate Mr X’s complaint about the Council’s grant of planning permission for an extension to his neighbour’s property as there is not enough evidence of fault affecting its decision. Mr X says the Council owns the property but we cannot investigate any complaint about its management of social housing and will not investigate whether the construction of the extension breaches Mr X’s right of access to his property. This is because the issue is a private civil matter and it would be reasonable for him to take it to court.

Summary: We will not investigate Ms X’s complaint she is not eligible for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.

Summary: We will not investigate Mr X’s complaint about highways maintenance, because we cannot achieve the outcome Mr X is seeking and the Council have responded appropriately, so further investigation would not lead to a different outcome. Finally, there is no significant injustice.

Summary: Miss X complained the Council did not deliver appropriate education to her son after his exclusion from college and that its communication was poor. We found fault because the Council failed to adequately consider its statutory duties, consult with other providers in a timely manner or communicate with Miss X appropriately. Miss X suffered avoidable frustration and distress and her son missed out on some of the education he should have received. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Miss X, issue reminders and guidance to

Summary: We will not investigate Ms X’s complaint about the education provided to her daughter and the content of their Education, Health and Care Plan. This is because Ms X has used her right of appeal and so the complaint is outside our jurisdiction.

Summary: We will not investigate Mr X’s complaint that the Council wrongly advised him he could develop his property without the need for planning permission, in 2019. This is because there is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about housing benefit entitlement because there is a right of appeal to a tribunal.

Summary: Summary: Mr X complains on behalf of his father the Council failed to complete an assessment in the allocated time which led to him being in an unsuitable setting. Mr X says his family were charged for one-to-one care which he does not believe they should have been. Mr X says this has caused his family distress and they have incurred costs they shouldn’t have. We have found fault in the actions of the Council for failing to advise the likely costs of the care. We recommend the Council apologises and pays a financial payment to Mr X.

Summary: We will not investigate this complaint about how the Council consulted over changes to traffic regulation order. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s discharge of several pre-commencement planning conditions. This is because there is not enough evidence of fault by the Council and it is unlikely further investigation would achieve any worthwhile outcome.