LGO Individual Decisions
33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Showing 435 results matching "Transport for London"
Transport for London (24-013-133)
Transport And Highways
Other
Subject: Traffic Management
Summary: We will not investigate this complaint about an unsuccessful application for a grant under the car and motorcycle scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
Transport for London (24-023-074)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by Transport for London, which he did not receive. This is because TfL has agreed to cancel the penalty charge notices and it is unlikely we could achieve anything more for Mr X in this case.
Transport for London (25-000-835)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as it is reasonable to expect the complainant to ask the court to consider her case.
Transport for London (24-022-375)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
Transport for London (24-022-792)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate Mrs X’s complaint about Transport for London’s handling of her challenge to a penalty charge notice. This is because it would be reasonable for Mrs X to await the authority’s decision on her challenge and, if necessary, appeal to London Tribunals.
Transport for London (24-022-179)
Transport And Highways
Other
Subject: Traffic Management
Summary: We will not investigate this complaint about an unsuccessful application for a grant under the vehicle scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
Transport for London (24-022-453)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about the Authority’s decision to issue a Penalty Charge Notice. This is because it is reasonable to expect Mr X to appeal to a tribunal
Transport for London (24-021-036)
Transport And Highways
Other
Subject: Public Transport
Summary: We will not investigate this complaint about problems hiring a bike and the Authority’s decision not to make a refund. This is because there is insufficient evidence fault causing injustice.
Transport for London (24-017-635)
Transport And Highways
Other
Subject: Other
Summary: We will not investigate Mrs X’s complaint about Transport for London’s refusal of her application for its car scrappage scheme. This is because there is not enough evidence of fault affecting the decision.
Transport for London (24-021-269)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Summary: We will not investigate this complaint about the Authority not dealing with Miss X’s request to resolve her issues, relating to a speed camera. The matter she complained about is not an administrative function of this Authority.
Transport for London (24-022-011)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices and the signs for the Ultra Low Emission Zone. This is because the complainant could have appealed to the tribunal.
Transport for London (24-021-994)
Transport And Highways
Other
Subject: Traffic Management
Summary: We will not investigate Mr X’s complaint about the Authority’s refusal to reduce the Penalty Charge Notices. There is not enough evidence of fault to justify investigating.
Transport for London (24-016-219)
Transport And Highways
Other
Subject: Traffic Management
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.
Transport for London (24-019-056)
Environment And Regulation
Other
Subject: Antisocial Behaviour
Summary: We will not investigate Mr X’s complaint about the Authority’s decision to not remove graffiti on one of its buildings. This is because it does not cause sufficient injustice to Mr X to justify our further involvement.
Transport for London (24-021-131)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint that he was charged twice for driving in the congestion charge and ultra-low emission zones. This is because Mr X has started court proceedings against Transport for London to get his money back.
Transport for London (24-000-227)
Transport And Highways
Upheld
Subject: Other
Summary: Mr X complained about how the Authority handled his application to its Scrappage Scheme. We find the Authority at fault for rejecting Mr X’s application, causing injustice to Mr X. The Authority agreed to apologise, make a payment to Mr X, and reassess his application.
Transport for London (24-008-785)
Environment And Regulation
Other
Subject: Noise
Summary: We will not investigate this complaint about construction noise from the redevelopment of a tube station near the complainant’s home. It is unlikely we would find fault in the action of Transport for London.
Transport for London (24-015-035)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate Miss X’s complaint about Transport for London’s handling of a penalty charge notice. This is because it would be reasonable for Miss X to apply to the Traffic Enforcement Centre to challenge the authority’s escalation of the case.
Transport for London (24-015-040)
Transport And Highways
Other
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by Transport for London. This is because it would be reasonable for Mr X to appeal to London Tribunals.
Transport for London (24-008-239)
Transport And Highways
Upheld
Subject: Traffic Management
Summary: We will not investigate this complaint about the scrappage scheme because the issue has been resolved.
Transport for London (24-012-797)
Transport And Highways
Other
Subject: Other
Summary: We will not investigate this complaint about Transport for London issuing traffic Penalty Charge Notices and failing to provide reasonable adjustments. This is because further investigation would not lead to a different outcome.
Transport for London (24-012-530)
Transport And Highways
Other
Subject: Public Transport
Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the complaint.
Transport for London (24-002-593)
Environment And Regulation
Other
Subject: Licensing
Summary: We will not exercise discretion to investigate this complaint about the Authority’s decision to change a discretionary transport service in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Transport for London (24-013-922)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint issues.
Transport for London (24-014-004)
Transport And Highways
Other
Subject: Highway Repair And Maintenance
Summary: We will not investigate this complaint about delay in the Authority’s insurers dealing with damage caused from tree roots as this causes insufficient injustice to the complainant to justify our further involvement and he has a remedy via court action that he could reasonably use.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Birmingham City Council (912), Essex County Council (669), Kent County Council (530), Surrey County Council (523), Transport for London (432).
Investigated Decisions Over Time
Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.
Annual Complaints (LGO-wide)
Official annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 5,609 | 3,193 | 57% |
| Adult Care Services | 5,168 | 2,094 | 41% |
| Transport And Highways | 4,050 | 306 | 8% |
| Housing | 4,021 | 1,407 | 35% |
| Planning | 3,380 | 395 | 12% |
| Children S Care Services | 3,280 | 792 | 24% |
| Environment And Regulation | 3,201 | 592 | 18% |
| Benefits And Tax | 2,378 | 405 | 17% |
| Other Categories | 1,968 | 118 | 6% |
| Health | 458 | 163 | 36% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 6 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Adur District Council | 5 | 5 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 23 | 22 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 129 | 122 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 421 | 392 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 136 | 126 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Lambeth | 153 | 140 | 13 | 92% | +11pp | |
| 17 | London Borough of Barking & Dagenham | 59 | 54 | 5 | 92% | +11pp | |
| 18 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | Eastbourne Borough Council | 12 | 11 | 1 | 92% | +11pp | |
| 20 | London Borough of Southwark | 139 | 126 | 13 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||