LGO Individual Decisions

Summary: We will not investigate this complaint about a penalty charge notice the complainant received when he had not properly display his disabled parking badge. There is not enough evidence of fault by the Council.

Summary: We will not investigate this complaint about Council tax liability and enforcement as there is a right of appeal to a Valuation Tribunal and there is no evidence of fault in the Council’s enforcement of the debt.

Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty following an offer of accommodation to Miss X. It was reasonable for Miss X to challenge the decision and the suitability of the offer made to her by way of a statutory review and further appeal to the County Court of unsuccessful.

Summary: We will not investigate this complaint about the Council’s alleged failure to make Mr X aware of a parking contravention notice. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to refer the complaint to us at the time. In addition, even if we did exercise discretion to investigate, the complaint is outside of our jurisdiction as Mr X has used his right of appeal to the traffic enforcement centre regarding the notice.

Summary: We will not investigate this complaint about how the Council has dealt with his concerns about a young person living with a family in a neighbouring property. This is because he does not have consent to complain on behalf of the young person or their family.

Summary: We will not investigate this complaint about the Council’s response to representations against a penalty charge notice as there is insufficient evidence of fault to justify our further involvement.

Summary: We will not investigate Ms X’s complaint about because there is insufficient evidence of fault in relation to her eviction and the provision of alternative temporary accommodation. The Council is reviewing its subsequent decision that she is intentionally homeless and it is reasonable for her to exercise her rights of review and appeal.

Summary: We cannot investigate this complaint that the Council has failed to maintain a housing estate boundary wall. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: X complains about the way the Council has dealt with their communications about a planning decision made in 2020, and a subsequent complaint. We have concluded the investigation on the basis the Council is at fault and has caused an injustice.

Summary: We will not investigate Mr X’s complaint that he did not receive a penalty charge notice issued by the Council because it would have been reasonable for him to make a statutory declaration to the Traffic Enforcement Centre. We will not investigate Mr X’s complaint about the Council’s failure to respond to his correspondence, and that it took too long to register the case with the Traffic Enforcement Centre, because these issues did not affect the outcome or cause Mr X significant injustice.

Summary: Miss X complained the Council failed to provide her daughter with alternative education when she was unable to attend school due to anxiety and bullying. She also complained about the Council’s complaints process. The Council upheld some parts of the complaint and Miss X has received an appropriate remedy. We do not propose anything further.

Summary: We will not exercise discretion to investigate this complaint about the suitability of Council’s offer of interim and temporary accommodation to Mr X in 2020. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s assessment and review of a housing application. There is insufficient evidence of fault which would warrant an application.

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to inspect disrepair in private rented housing. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Council protocol for minor amendments following a grant of planning consent (2011)

Summary: Ms X complained the Council failed to provide appropriate support to her and her children since July 2022, provided incorrect information in a safeguarding investigation against her and refused to consider evidence she tried to provide. There was no fault in the Council’s actions.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice. In addition, the complainant can complain to the Information Commissioner.

Summary: Ms A complained that in March 2023 the Council wrongly stopped her son, B’s, school transport. She also said the Council took a long time to overturn its decision and it did not accept her complaints about the appeals process she made in November 2023. The Council was at fault for deciding to end B’s school transport. We also found the Council’s appeals policy and corporate complaints policy were misleading. The Council has already agreed to provide school transport for B and to our further recommendations at the end of this decision on how to remedy the injustice its actions caused t

Summary: We will not investigate this complaint about the Council’s handling of a reported safeguarding concern. This is because there is no worthwhile outcome achievable by our investigation.

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify to join the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to properly maintain a road. This is because it would be reasonable for Mr X to take the matter to court.

Summary: Ms M complained about the Council’s decision not to provide home to school transport for her son, B. Ms M’s son has since moved to a new school and the Council now provides transport. Ms M does not wish to pursue her complaint, so I have ended my investigation.

Summary: Ms X complains the Council has overcharged her late father for the care he received between May and August 2022. On the balance of probabilities, the Council has overcharged Ms X’s father for his care. It needs to apologise and reduce to charges to one call a day. It also needs to improve its working practices to prevent similar problems from happening again.

Summary: We will not investigate this complaint about the priority given to Miss X’s housing application. Any investigation is unlikely to find fault undermining the Council’s decision-making.

Summary: There was some delay by the Council in deciding two planning applications and deciding whether to proceed with enforcement action against businesses near the complainant’s home. The Council has remedied the injustice by deciding the applications and deciding whether to take enforcement action. There was no fault in the Council’s investigation of complaints about noise and odour from environmental health.