LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 199 results matching "London Tribunals"

Transport for London (24-002-954)
Transport And Highways Other
Decision date: 26 Jun 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge notices because it is reasonable to expect Ms Y to approach the ICO, the Traffic Enforcement Centre and the London Tribunals about the complaints raised.
Transport for London (24-002-762)
Transport And Highways Other
Decision date: 25 Jun 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. It would have been reasonable for Mr X to appeal the matter to London Tribunals. In any event, the Authority identified its error before referring the matter to court, and cancelled the penalty. There is insufficient evidence of injustice caused to Mr X.
Transport for London (24-002-566)
Transport And Highways Other
Decision date: 23 Jun 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and the London Tribunals.
London Borough of Southwark (24-002-650)
Transport And Highways Other
Decision date: 13 Jun 2024 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint about two Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in representations to the Council, and if needed, appeal to London Tribunals.
London Borough of Hounslow (24-001-728)
Transport And Highways Other
Decision date: 13 Jun 2024 · London Borough of Hounslow
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Council issuing a moving traffic penalty. It was reasonable for Mr X to challenge the penalty notice by appealing to the London Tribunals which are an independent body dealing with traffic penalty appeals.
London Borough of Bromley (24-001-393)
Transport And Highways Other
Decision date: 6 Jun 2024 · Bromley Council
Subject: Parking And Other Penalties
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. This is because Ms X has used her right of appeal against the penalty charge notice to London Tribunals.
London Borough of Tower Hamlets (24-001-794)
Transport And Highways Other
Decision date: 6 Jun 2024 · London Borough of Tower Hamlets
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice. Mr X has used his right of appeal and we have no power to change the decision made by London Tribunals.
Royal Borough of Kensington & Chelsea (24-003-125)
Transport And Highways Other
Decision date: 5 Jun 2024
Subject: Parking And Other Penalties
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it was reasonable for Mr B to challenge the Notice by making representations to the Council, and if needed, putting in an appeal to London Tribunals.
Transport for London (24-001-666)
Transport And Highways Other
Decision date: 4 Jun 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and then the London Tribunals.
London Borough of Hackney (24-002-905)
Transport And Highways Other
Decision date: 4 Jun 2024 · London Borough of Hackney
Subject: Parking And Other Penalties
Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Miss B to put in formal representations to the Council, and if needed, appeal to London Tribunals.
Transport for London (24-001-313)
Transport And Highways Other
Decision date: 3 Jun 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice as it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and then the London Tribunals.
Transport for London (24-003-269)
Transport And Highways Other
Decision date: 2 Jun 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about the Authority issuing several Penalty Charge Notices to the complainant. They have already submitted a Statutory Declaration out of time to the Traffic Enforcement Centre, and it is then reasonable for them to use their right to appeal to London Tribunals. There is insufficient evidence of fault in the matter we could investigate.
London Borough of Croydon (24-000-976)
Transport And Highways Other
Decision date: 28 May 2024 · London Borough of Croydon
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Croydon (23-015-634)
Transport And Highways Other
Decision date: 30 Apr 2024 · London Borough of Croydon
Subject: Parking And Other Penalties
Summary: Miss B complained the Council wrongly issued a penalty charge notice for an alleged parking offence. We have ended our investigation as Miss B had a right of appeal to the London Tribunals and it was reasonable for her to use this appeal right.
London Borough of Hounslow (23-020-114)
Transport And Highways Other
Decision date: 15 Apr 2024 · London Borough of Hounslow
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and then to the London Tribunals.
Transport for London (23-020-376)
Transport And Highways Other
Decision date: 31 Mar 2024 · Transport for London
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about two penalty charge notices issued by Transport for London because Mr X has appealed against them to London Tribunals. We will not investigate Mr X’s complaint that Transport for London lost his £25 payment towards the penalty charge notices because the amount is not significant enough to warrant investigation.
London Tribunals (22-008-840)
Transport And Highways Other
Decision date: 19 Dec 2022
Subject: Other
Summary: We will not investigate this complaint about information provided by the Tribunal. This is because there is insufficient evidence of fault.
Transport for London (22-010-865)
Transport And Highways Other
Decision date: 21 Nov 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
Transport for London (22-010-745)
Transport And Highways Other
Decision date: 15 Nov 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable to expect Ms Y to appeal to the London Tribunals.
Transport for London (22-010-068)
Transport And Highways Other
Decision date: 10 Nov 2022 · Transport for London
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
London Borough of Enfield (22-010-514)
Transport And Highways Other
Decision date: 3 Nov 2022 · Enfield Council
Subject: Parking And Other Penalties
Summary: We will not investigate Mrs X’s complaint about a Penalty Charge Notice. This is because it is reasonable for Mrs X to appeal to London Tribunals.
London Tribunals (22-009-299)
Transport And Highways Other
Decision date: 19 Oct 2022
Subject: Parking And Other Penalties
Summary: We cannot investigate Mr X’s complaint about the conduct of his appeal against a penalty charge notice. We cannot lawfully investigate where a person has used his right of appeal. This includes the conduct of the appeal, the adjudicators consideration of the evidence and the decision rejecting the appeal.
London Borough of Croydon (22-008-983)
Transport And Highways Other
Decision date: 16 Oct 2022 · London Borough of Croydon
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice for a parking contravention which he disputes. This is because the validity of the penalty charge notice is a matter for London Tribunals and it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to reinstate his right of appeal.
London Borough of Tower Hamlets (22-008-879)
Transport And Highways Other
Decision date: 13 Oct 2022 · London Borough of Tower Hamlets
Subject: Parking And Other Penalties
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for him to appeal to London Tribunals. If Mr X believes the Council has failed to follow the proper process in escalating the penalty charge notice he may apply to the Traffic Enforcement Centre to take the process back to an earlier stage.
London Borough of Southwark (22-008-348)
Transport And Highways Other
Decision date: 10 Oct 2022 · Southwark Council
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because Mr Y can reasonably be expected to use his right of appeal to the Traffic Enforcement Centre and the London Tribunals.
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%