LGO Individual Decisions

Summary: Mr F complained about the actions of the Council and its leisure contractor. We found the Council at fault for having an unclear complaint process and for its responses to Mr F’s concerns. These caused Mr F distress and put him to unnecessary time and trouble. The Council accepts these findings and at the end of this statement, we set out action the action it has agreed to remedy this injustice.

Summary: The Council is at fault for not progressing this complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to do so without delay.

Summary: Mr X complained the Council failed to assist him when he was street homeless in September 2021. The Council’s failure to accept a relief duty or to properly notify Mr X of its decision and his review rights amounts to fault. This fault has caused Mr X an injustice.

Summary: Mr B complained to the Council about the failure to deal with his homeless application in accordance with the law and guidance. We found the Council delayed and continues to delay in deciding if it owes him a housing duty and assisting him to secure accommodation. It has also failed to offer him interim accommodation or explain why he is not eligible for it. The Council agreed to pay him £1000, take action on his homeless application and review its procedures again in three months.

Summary: We will not investigate this complaint about the failure to give Mr X a council tax discount for an uninhabitable property. It would be reasonable for him to appeal against the council tax bill at the Valuation Tribunal.

Summary: Mr X complained about the way the Council assessed his mobility and bedroom needs for a Housing Register application and about the suitability of his temporary accommodation. There was no fault in the assessment of his needs for the Housing Register application. It would have been reasonable for Mr X to have used his right of appeal to the court to challenge the review decision that his temporary accommodation is suitable for his needs.

Summary: We will not investigate this complaint about The Council’s enforcement agents visiting Ms X’s home after the Council had put the case on hold. The Council has offered a reasonable remedy to the complaint and we will not consider it further.

Summary: We will not investigate Mrs X’s complaint about how the Council considered potential hazards in her shared-ownership property. That is because there is insufficient evidence of fault in the Council’s actions and further investigation is unlikely to lead to a different outcome.

Summary: Ms T complains that the Council has not taken the necessary action to address her concerns about anti-social behaviour from a café near to her home. She says this is having a negative effect on her life and her property has been targeted by the perpetrators. We find fault because the Council did not signpost Ms T to the community trigger process, even though it should have for the number of reports of anti-social behaviour made by Ms T.

Summary: Miss X complained about the Council’s failure to provide her with suitable accommodation. We have not found the Council to be at fault.

Summary: We cannot investigate Mrs X’s complaint about what happened to her social housing tenancy. This is because the complaint concerns the Council’s historic management of its social housing and so it lies outside our legal remit.

Summary: We will not investigate this complaint about the handling of Mr X’s housing register application and formal complaint. This is mainly because the Council has taken adequate steps to put right any injustice its faults may have caused. We also cannot achieve what Mr X wants.

Summary: there was fault in the way the Council communicated its decision to Mr X when it put him on the temporary accommodation transfer list and failed to notify him of his right to request a review of its decision that the property was suitable. The Council has agreed to provide a suitable remedy for the injustice caused.

Summary: We will not investigate this complaint about the Council’s actions as a social housing landlord refusing Mr X’s housing transfer request. This is because we have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.

Summary: We will not investigate this complaint about a car parking charge. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has not been caused injustice that warrants our involvement.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not been caused significant injustice as a result of the alleged fault.

Summary: We will not investigate this complaint about the amount of rent the Council has charged her. This is because the law does not allow us to investigate complaints about the management of social housing.

Summary: We will not investigate Mr X’s complaint about a report the Council produced for Court proceedings. We cannot investigate Court proceedings.

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to award her two self-isolation support payments. This is because there is no evidence of fault by the Council affecting its decisions.

Summary:. The Council’s failure to tell Miss X about her statutory right to review decisions about the suitability of temporary accommodation is fault. The Council also failed properly to assess the risk to Miss X from COVID-19 of remaining in the property while it underwent repairs. The Council has agreed to apologise, pay £500, and take action to improve its services.

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal to a tribunal against the penalty charge notice.

Summary: The Council’s failure to provide Ms X a reviewable decision about the suitability of her temporary accommodation is fault. There is also fault in the Council’s failure to keep accurate records. There is no fault in the Council’s decision Ms X didn’t need a level access shower. There is no fault in how the Council decided not to award Ms X lease end points on her application to the housing register. The Council has agreed to apologise, make a financial payment to Ms X, and take action to improve its services.

Summary: A man complained about the Council’s review decision letter which upheld its earlier decision to end its homelessness duty in his case because he refused an offer of accommodation. But we will not investigate this matter because the man has a statutory right of appeal to court he can use to challenge the Council’s decision.

Summary: We will not investigate this complaint about the Council’s refusal to assess Ms X’s child for an Education Health and Care Plan.

Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance from a neighbouring flat. There is insufficient evidence of fault which would warrant an investigation.