LGO Individual Decisions

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her tenancy agreement and an incentive payment to her landlord. The complaint is late. There is no indication Ms X could not have complained earlier and no good reason to decide to investigate now. In any case, Ms X has not suffered a sufficient injustice to justify our involvement.

Summary: We will not investigate this complaint about a covenant inserted into a property title linked to a right to buy sale as there is insufficient evidence of fault causing injustice to the complainant.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s response after Miss X reported disrepair and hazards at the property she privately rents. This is because it is unlikely we will find fault by the Council and we cannot achieve the outcome she seeks.

Summary: Miss X complained about the Council’s handling of her care and support arrangements. We found no fault in the Council’s consideration of the issues raised around Miss X’s care and support, or in its decision making.

Summary: We will not investigate Mrs X and Mrs Y’s complaint that the Council failed to properly carry out a full consultation before moving a bus stop. This is because we cannot achieve the outcome the complainants want, and further investigation is unlikely to find evidence of fault by the Council.

Summary: We cannot investigate this complaint about a penalty charge notice for allegedly stopping on a restricted bus stop. This is because the complainant has already appealed to the London Tribunals.

Summary: We will not investigate this complaint about an accident for which Mr X is claiming compensation for personal injury. This is because it is reasonable for Mr X to put in a compensation claim, and if needed, take the Council to court.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: Mr X complained about how the Council carried out an inspection of his home. Mr X said the Council’s inspection was insufficient and missed hazards in his property. He also said the Council did not take his concerns seriously. Mr X wanted the Council to carry out a new inspection. We have ended our investigation of Mr X’s complaint. Following Mr X’s approach to the Ombudsman, the Council took corrective action on the matters complained about. It agreed to carry out a further inspection, identifying and correcting omissions from previous inspections. It completed referrals to external

Summary: Ms X complained about a fixed penalty notice (FPN) issued to her because of refuse left outside her business, which the Council considered to be fly tipping.

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to grant her a Freedom Pass. This is because there is not enough evidence of fault in the way the Council reached its decision to justify us investigating.

Summary: We will not investigate this complaint about a parking permit because we are satisfied with the actions already taken by the Council.

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s failure to properly safeguard Miss X. This is because the complaint is about events that took place more than 12 months ago; there is no good reason to exercise discretion to investigate matters that took place this long ago.

Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Miss X’s complaint about the Council’s decisions not to grant her a Freedom Pass. This is because there is not enough evidence of fault in the way the Council reached its decision to warrant investigation.

Summary: We will not investigate this complaint about the Councils assessment of Mr X’s care and support needs. There is not enough evidence of fault, and the Council has already apologised for an earlier miscommunication. Nor will we investigate a complaint relating to council tax liability, because Mr X has an alternative legal remedy for this.

Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaint. This is because an investigation would not provide a worthwhile outcome.

Summary: We will not investigate Mr X’s complaint that the Council has not done enough to stop local businesses parking untaxed and for-sale vehicles on public roads. This is because the injustice claimed is not significant enough to justify our involvement.

Summary: The Council was at fault. It did not secure Ms X’s child, Y’s, speech and language therapy (SALT) or occupational therapy (OT), had poor record keeping practices and communicated poorly with Ms X. This caused Ms X frustration and meant Y missed provision to which they were entitled. The Council will apologise to Y, make a symbolic payment to Ms X, review the impact of Y’s lost SALT and OT, consider how it can communicate with Ms X in the future and put in place service improvements.

Summary: We will not investigate Mr X’s complaint about the Council’s failure to keep him informed of matters involving his children. Our involvement could not add to the response and apology the Council has already provided. Another body is better placed to consider Mr X’s concerns about the way the Council processed his request for personal data.

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.

Summary: We will not investigate this complaint about the service the complainant received from the Council. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate Miss X’s complaint about how the Council has dealt with cleanliness issues in an area near her property, and how it dealt with her complaint. An investigation would not add to the Council’s investigation nor result in a different outcome. There is not enough evidence of fault to warrant an investigation. There is insufficient significant personal injustice caused to Miss X by the matters complained of to justify us investigating. We do not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.