LGO (Local Government & Social Care Ombudsman) Other

London Borough of Hounslow

25-011-633 · Benefits And Tax › Council Tax · Decision date: 24 November 2025 · View London Borough of Hounslow scorecard

Full Decision

The Ombudsman's final decision

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

The complaint

Mr X complains that the Council has held him liable for Council tax on a property he says was uninhabitable.

The Ombudsman’s role and powers

The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended) The Valuation Tribunal deals with appeals against decisions on council tax liability and council tax support or reduction.

How I considered this complaint

I considered information provided by the complainant.

I considered the Ombudsman’s Assessment Code.

My assessment

Mr X says that the Council issued him a Council tax bill for a property he says is uninhabitable and obtained a Liability Order against him despite his protest.

Any dispute about Council tax liability can be appealed to a Valuation Tribunal. The tribunal is an independent body which can determine any dispute about such decisions. I see no reason why an appeal could not be made in this case and so the complaint is out of jurisdiction.

The Valuation Tribunal says that any disputed bill should be paid to avoid enforcement action whilst any appeal is in progress. The courts could not determine liability; only the Valuation Tribunal could do this.

Final decision

We will not investigate Mr X’s complaint because he could appeal to a Valuation Tribunal.

Investigator's decision on behalf of the Ombudsman