LGO Individual Decisions

Summary: We cannot investigate Miss X’s complaint that the Council failed to provide education to her child, Y, or the content of Y’s Education, Health and Care Plan to them between April 2023 and July 2024 because Miss X appealed to a tribunal, and the law says we cannot investigate.

Summary: We will not investigate this complaint about the Council temporarily suspending its garden waste collection service. The Council has already taken action which is a satisfactory way to address the complaint.

Summary: We will not investigate Miss X’s complaint about a children services’ safeguarding referral consideration. It is unlikely we would find Council fault which has directly caused a significant injustice to Miss X. The Information Commissioner’s Office is better placed to consider Miss X’s data protection complaints.

Summary: We will not investigate Mr B’s complaint about harm caused by fumes from a nearby council house and the Council’s involvement in more recent legal proceedings. This is because part of the complaint is late, and the law says we cannot investigate complaints about police investigations and court proceedings.

Summary: Mr X complained about how the Council completed the Disabled Facilities Grant (DFG) process and works to his home. Mr X said this impacted his finances and mental health. There was fault in the way the Council delayed making a payment, has not recorded communications and its complaint handling was poor. This distressed Mr X. The Council agreed to apologise and make the financial payment it offered.

Summary: We will not investigate this complaint about missed garden waste collections. This is because the Council has already proposed a reasonable and proportionate remedy and it is unlikely further investigation would achieve anything more for Mr X.

e have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a business near Mr X’s home. We have not seen enough evidence of fault in the Council’s actions.

Summary: We will not investigate this complaint about the advice the Council provided to the complainant’s tenant. This is because there is insufficient evidence of fault by the Council and the complainant can contact the Information Commissioner.

Summary: We will not investigate this complaint about how the council dealt with a building control matter. This is because it is unlikely we would achieve a worthwhile outcome for the complainant.

Summary: We will not investigate this complaint about data protection breaches as this is a matter for the Information Commissioner's Office.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her Right to Buy application. There is insufficient evidence of fault to warrant an investigation. If she disagrees with the Council’s valuation of her home, she has the right to appeal to the district Valuer, who is better placed to decide any dispute.

Summary: We will not investigate this complaint about children’s services because we cannot investigate what happened at court and the issues could reasonably be, or have been mentioned as part of the legal proceedings which are already ongoing in relation to Miss Y’s children.

Summary: We cannot investigate complaints about the management of social housing. We will not investigate the complaint about the Council’s handling of Mr X’s reports of anti-social behaviour because there is insufficient evidence of fault causing sufficient injustice to justify this.

Summary: We will not investigate this complaint that the Council should pay compensation for property damage and personal injury which occurred as a result of its handling of a land transfer. It is reasonable to expect the complainant to pursue a court remedy instead.

Summary: We will not investigate Miss X’s late complaint the Council has ignored her safeguarding concerns for her child. Some elements of Miss X’s complaint relate to another local authority. We also could not add to the responses the Council has already provided.

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has also not suffered significant injustice.

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s response to their information request. This is because complaints about information rights are better considered by the Information Commissioner’s Office.

Summary: We will not investigate this complaint about a request to amend information the Council holds about Miss X. The Information Commissioner is best placed to consider the matter.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: Ms C complains the Council has not properly assessed her care needs and provided support to meet her needs. There is no fault in the way the Council assessed Ms C. Ms C refused services because of care charges and alternative support. The Council is therefore also not responsible for failing to provide support.

Summary: We will not investigate this complaint about how the Council operates its clerking function for school admission appeals. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.

Summary: We will not investigate Mr X’s claim for damages to his car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to take his claim to court.

Summary: We will not investigate Mrs X’s complaint because she has appealed to the Special Educational Needs and Disability Tribunal. And the Information Commissioner’s Office is better placed to consider her data complaint.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for council tax reduction. This is because the complaint is outside the Ombudsman’s jurisdiction as it was reasonable for Mrs X to use her right of appeal.