The Ombudsman's final decision
Summary: We will not investigate this complaint about Transport for London’s failure to deal with faulty bus blinds. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
The complaint
The complainant, Mr X, complains Transport for London (TfL) has failed to take sufficient action to deal with faulty bus blinds. He reported at least 30 instances of faulty bus blinds between September and December 2021 and is unhappy TfL was unable to give a definitive timescale for repairs.
The Ombudsman’s role and powers
We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse effect on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We may decide not to start an investigation if the tests set out in our Assessment Code are not met. (Local Government Act 1974, section 24A(6), as amended)
How I considered this complaint
I considered information provided by Mr X and the Ombudsman’s Assessment Code.
Final decision
We will not investigate this complaint. This is because it does not meet the tests set out in our Assessment Code.
Investigator's decision on behalf of the Ombudsman