The Ombudsman’s role and powers
We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we are satisfied with the actions an organisation has taken or proposes to take. (Local Government Act 1974, section 24A(7), as amended)
How I considered this complaint
I considered information provided by the complainant and the Council.
I considered the Ombudsman’s Assessment Code.
My assessment
The Council says that, when Ms X moved house, she was incorrectly sent two Council tax bills. The Council has agreed to refund the bill (of £52) and Ms X has accepted this payment.
Final decision
We will not investigate Ms X’s complaint because it as been satisfactorily remedied.
Investigator's decision on behalf of the Ombudsman