LGO (Local Government & Social Care Ombudsman) Other

London Borough of Enfield

25-006-911 · Adult Care Services › Transport · Decision date: 05 November 2025 · View Enfield Council scorecard

Full Decision

The Ombudsman's final decision

Summary: We cannot investigate this complaint about the Council’s decision to refuse Mr X a Blue Badge. This is because Mr X made an application to the court about the Council’s decision, therefore, we have no jurisdiction to consider this complaint.

The complaint

Mr X complained the Council declined his application for a Blue Badge. He said the Council denied him vital support he needs for everyday life. He wants the Council to issue him a Blue Badge.

The Ombudsman’s role and powers

The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.

We cannot investigate a complaint if someone has started court action about the matter. (Local Government Act 1974, section 26(6)(c), as amended)

How I considered this complaint

I considered information provided by the complainant and the Council.

I considered the Ombudsman’s Assessment Code.

My assessment

Mr X applied for a Blue Badge under the hidden disability criteria; this was declined by the Council. He appealed the decision and provided supporting evidence, which the Council reviewed.

In its outcome letter the Council said there was no clinical evidence that suggested Mr X met the criteria for a Blue Badge.

Following the Council’s decision Mr X made an application to the court for a judicial review. As Mr X has started court action we cannot investigate this complaint.

Final decision

We cannot investigate Mr X’s complaint because we have no jurisdiction to consider it.

Investigator's decision on behalf of the Ombudsman