Digital Services at the Border

The Department should: a) build on the recent progress the programme board has made in understanding risks, and its tracking of progress, to set up ways of working in line with the scale and pace of implementation it now requires to deliver the programme. This should include ensuring that feedback mechanisms with front-line users allow it to respond rapidly to their views;

b) check and plan for the implications of its mitigation actions if key elements of the programme are not ready or working effectively to the timescales it requires;

c) continue to monitor its technical capability and skills to deliver the programme during rollout and urgently rectify any key shortfalls it identifies;

d) set out and monitor the dependencies between the programme and the delivery and performance of other, related activities, and the consequences of further delay upon the benefits it expects to realise from the new systems; and

e) analyse the key dependencies the programme has with other Home Office systems, both current and planned, and set out its high-level plans for managing the time and functionality dependencies between programmes.