NIPSO Individual Decisions
457 published decisions from the NI Public Services Ombudsman (Jul 2000–Mar 2026). The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
457
Total Decisions
192
Investigated
139
Upheld
72%
Upheld (of investigated)
Showing 6 results matching "Belfast City Council"
Belfast City Council (NIPSO-202400245)
Local Government
Upheld
Belfast City Council didn’t properly address a man’s concerns when he objected to the building of a two-storey property. It also didn’t keep appropriate records to evidence its decision-making.
Belfast City Council (NIPSO-202400245)
Local Government
Upheld
We upheld a complaint from a man who believed Belfast City Council didn’t follow its own procedures when dealing with his objections to his neighbour’s house extension.
Belfast City Council (NIPSO-202005569)
Local Government
Not Upheld
Belfast City Council did not need to consult with residents before naming a new road.
Belfast City Council (NIPSO-202002194)
Local Government
Upheld
A man claimed Belfast City Council should have asked his neighbour to remove a structure on his driveway. Although the Council was not required to take action, we found it should have explained to the man why.
Belfast City Council (NIPSO-202000448)
Local Government
Other
We found that a consultation response to a planning application should have been made available on the Planning Portal website. While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.
Belfast City Council (NIPSO-21178)
Local Government
Other
We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.
Upheld
139
NIPSO found fault with the organisation complained about.
Not Upheld
53
Complaint investigated but no fault found.
Closed / Other
265
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Belfast Health and Social Care Trust (96), Northern Health and Social Care Trust (48), Western Health and Social Care Trust (44), South Eastern Health and Social Care Trust (41), GP (30).
Investigated Decisions Over Time
Excludes 265 closed after initial enquiries. Quarterly, by outcome.
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Health & Social Care | 336 | 112 | 33% |
| Central Government | 33 | 6 | 18% |
| Local Government | 31 | 9 | 29% |
| Education | 28 | 5 | 18% |
| Housing | 21 | 7 | 33% |
| Health | 2 | 0 | 0% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 192 investigated decisions (excludes 265 closed after initial enquiries). Benchmark: 72% average across all investigated decisions. Sparklines show annual decision volumes 2000–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Northern Ireland Housing Executive | 7 | 6 | 1 | 86% | +14pp | |
| 2 | Northern Health and Social Care Trust | 30 | 24 | 6 | 80% | +8pp | |
| 3 | Western Health and Social Care Trust | 26 | 20 | 6 | 77% | +5pp | |
| 4 | Southern Health and Social Care Trust | 13 | 10 | 3 | 77% | +5pp | |
| 5 | Belfast Health and Social Care Trust | 44 | 31 | 13 | 70% | -2pp | |
| 6 | South Eastern Health and Social Care Trust | 14 | 9 | 5 | 64% | -8pp | |
| 7 | GP | 23 | 13 | 10 | 57% | -15pp | |
| All-organisation benchmark | 72% | — | |||||