NIPSO Individual Decisions

457 published decisions from the NI Public Services Ombudsman (Jul 2000–Mar 2026). The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.

457
Total Decisions
192
Investigated
139
Upheld
72%
Upheld (of investigated)
Decisions 457 Stats Sectors 6 By Organisation 7
Clear

Showing 5 results matching "Causeway Coast and Glens Borough Council"

Causeway Coast and Glens Borough Council (NIPSO-202003163)
Local Government Upheld
Decision date: 20 Aug 2025
Causeway Coast and Glens Borough Council failed to keep a charity updated on the status of its complaint.
Causeway Coast and Glens Borough Council (NIPSO-201915457)
Local Government Upheld
Decision date: 3 Oct 2023
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
Causeway Coast and Glens Borough Council (NIPSO-202001035)
Local Government Upheld
Decision date: 31 Jul 2023
We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it mismanaged an online procurement.
Causeway Coast and Glens Borough Council (NIPSO-201915620)
Local Government Other
Decision date: 8 Dec 2021
We asked Causeway Coast & Glens Borough Council to take a number of learning points from our investigation into the way it dealt with a complaint that a wind turbine breached planning control.
Causeway Coast and Glens Borough Council (NIPSO-17922)
Local Government Other
Decision date: 3 Oct 2019
The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with changes to a planning application for a new dwelling.
Upheld
139
NIPSO found fault with the organisation complained about.
Not Upheld
53
Complaint investigated but no fault found.
Closed / Other
265
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about: Belfast Health and Social Care Trust (96), Northern Health and Social Care Trust (48), Western Health and Social Care Trust (44), South Eastern Health and Social Care Trust (41), GP (30).

Investigated Decisions Over Time

Excludes 265 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health & Social Care 336 112 33%
Central Government 33 6 18%
Local Government 31 9 29%
Education 28 5 18%
Housing 21 7 33%
Health 2 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 192 investigated decisions (excludes 265 closed after initial enquiries). Benchmark: 72% average across all investigated decisions. Sparklines show annual decision volumes 2000–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Northern Ireland Housing Executive 7 6 1 86% +14pp
2 Northern Health and Social Care Trust 30 24 6 80% +8pp
3 Western Health and Social Care Trust 26 20 6 77% +5pp
4 Southern Health and Social Care Trust 13 10 3 77% +5pp
5 Belfast Health and Social Care Trust 44 31 13 70% -2pp
6 South Eastern Health and Social Care Trust 14 9 5 64% -8pp
7 GP 23 13 10 57% -15pp
All-organisation benchmark 72% —