NIPSO Individual Decisions
457 published decisions from the NI Public Services Ombudsman (Jul 2000–Mar 2026). The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
457
Total Decisions
192
Investigated
139
Upheld
72%
Upheld (of investigated)
Showing 3 results matching "Education Authority"
Education Authority (NIPSO-202002242)
Education
Other
Education Authority (NIPSO-21650)
Education
Upheld
A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.
Education Authority (NIPSO-investigation-complaint-about-education-authority)
Education
Other
A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance. We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.
Upheld
139
NIPSO found fault with the organisation complained about.
Not Upheld
53
Complaint investigated but no fault found.
Closed / Other
265
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Belfast Health and Social Care Trust (96), Northern Health and Social Care Trust (48), Western Health and Social Care Trust (44), South Eastern Health and Social Care Trust (41), GP (30).
Investigated Decisions Over Time
Excludes 265 closed after initial enquiries. Quarterly, by outcome.
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Health & Social Care | 336 | 112 | 33% |
| Central Government | 33 | 6 | 18% |
| Local Government | 31 | 9 | 29% |
| Education | 28 | 5 | 18% |
| Housing | 21 | 7 | 33% |
| Health | 2 | 0 | 0% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 192 investigated decisions (excludes 265 closed after initial enquiries). Benchmark: 72% average across all investigated decisions. Sparklines show annual decision volumes 2000–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Northern Ireland Housing Executive | 7 | 6 | 1 | 86% | +14pp | |
| 2 | Northern Health and Social Care Trust | 30 | 24 | 6 | 80% | +8pp | |
| 3 | Western Health and Social Care Trust | 26 | 20 | 6 | 77% | +5pp | |
| 4 | Southern Health and Social Care Trust | 13 | 10 | 3 | 77% | +5pp | |
| 5 | Belfast Health and Social Care Trust | 44 | 31 | 13 | 70% | -2pp | |
| 6 | South Eastern Health and Social Care Trust | 14 | 9 | 5 | 64% | -8pp | |
| 7 | GP | 23 | 13 | 10 | 57% | -15pp | |
| All-organisation benchmark | 72% | — | |||||