NIPSO (NI Public Services Ombudsman) Other

South Eastern Health and Social Care Trust

NIPSO-202000635 · Health & Social Care · Decision date: 12 May 2023 · View Northern Health and Social Care Trust scorecard

Full Decision

A woman whose autistic daughter needed constant care and attention complained that the lack of a dedicated social worker left her feeling ‘isolated and let down’. We upheld the complaint, but recognised the difficult position faced by the health trust over a prolonged period which contributed to the failures.