The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure. We asked it to apologise, and to remind clinical staff of the importance of following guidelines on pain management, obtaining consent, and on communicating with patients and their families.
NIPSO (NI Public Services Ombudsman)
Upheld
Western Health and Social Care Trust
Other decisions involving Western Health and Social Care Trust
NIPSO-202400652 · 25 Feb 2026Clinicians in the Western Trust were correct to conclude that a patient did not display signs of autism. However, our … Not Upheld NIPSO-202001889 · 14 Oct 2025
We found failings in the way the Trust investigated a man's concerns about how his father was treated in a … Upheld NIPSO-202004744 · 12 Aug 2025
A woman complained that her late sister should have received better care on the night she was admitted to hospital. … Not Upheld NIPSO-202004078 · 01 Aug 2025
The Western Trust’s failure to give a patient an MRI test caused her to experience prolonged pain and unnecessarily delayed … Upheld NIPSO-202003606 · 10 Jul 2025
The Northern Trust should have told a patient and his family that he would not be resuscitated if his heart … Upheld View all decisions for this organisation