NIPSO (NI Public Services Ombudsman) Upheld

South Eastern Health and Social Care Trust

NIPSO-201916219 · Health & Social Care · Decision date: 01 September 2023 · View Northern Health and Social Care Trust scorecard

Full Decision

A parent who acted as a carer for her son with special needs complained that a six-month delay in her family being allocated a social worker impacted her financially and mentally. We upheld the complaint but found no evidence of bias against the parent by the Trust.