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University Hospitals Sussex NHS Foundation Trust

P-001097 · Report · Decision date: 13 August 2021 · View University Hospitals Sussex NHS Foundation Trust scorecard
Complaint (AI summary)
Mrs U complained she did not receive planned sedation for a procedure and was not offered the option to reschedule, causing severe pain and distress.
Outcome (AI summary)
The ombudsman partly upheld the complaint, finding failings in the consent process for not offering Mrs U the option to reschedule for sedation.

Full decision details

The Complaint

6. Mrs U complains about the care and treatment she received from Brighton and Sussex University Hospitals NHS Trust during a facet joint injection procedure at its orthopaedic centre on 19 November 2018.

7. Specifically, she complains that:

· sedation was not used as planned for the procedure and she was not given the opportunity to cancel the procedure to come back another day when sedation would be available.

8. Mrs U says that because of the alleged failings, the procedure was very painful and left her with a severe headache and nausea that resulted in an admission to another Trust for two days.

9. Mrs U says she experienced distress and was traumatised by the way she was treated, and this has prevented her from agreeing to any further treatments for her back pain.

10. Mrs U is looking to prevent a recurrence of the alleged failings and for financial redress of between £500 and £1000 to resolve her complaint.

Background

11. What follows is a background of the events leading to this complaint. We have not included all details, as both parties are aware of this information.

12. Mrs U has a longstanding history of lower back pain. She had facet joint injections (pain relieving injections into the facet joint of the spine) at the Trust on two earlier occasions and the staff used sedation during both procedures

13. Mrs U says she requested sedation for her procedure on 19 November 2018 and expected to receive this on the day.

14. Mrs U says on the day of the procedure, Dr E told her they would not give her sedation. She says she told Dr E that she had received facet joint injections on two earlier occasions and had sedation for the procedures. She says Dr E told her they had frequently carried out facet joint injections on patients using only local anaesthetic.

Findings

Sedation

18. Section 6 of the RCA’s guidance says there is a wide variation in sedation practice ranging from no sedation at all to routine use for spinal procedures. The guidance says anxious patients or those describing severe pain on injection may benefit from sedation.

19. Section 2 of the RCA’s guidance says clinicians must respect the patient’s right to make decisions about their care, and they must be given the time to do this. The guidance says clinicians should use the patient’s medical records or a consent form to record the key elements of their discussion with the patient.

20. Paragraph 51 of the GMC guidance says clinicians must use the patient’s medical records or consent form to record key elements of their discussion with the patient. Clinicians should include the information they discussed, any specific requests by the patient, any written, visual, or audio information given to the patient, and details of any decisions made.

21. Dr E says sedation was not an option available at the time in the hospital for pain procedures as there were no anaesthetists available. Dr E says they rarely use sedation for this procedure and the Trust listed Mrs U for local anaesthetic only.

22. The Trust says it does normally offer sedation for this procedure, but it can only offer sedation where there are adequate levels of staff to ensure the safety of the patient. It says at the time of Mrs U’s procedure, it was having trouble recruiting the permanent specialist staff it required to perform the procedure with sedation.

23. Dr E told the Trust in retrospect, it would have been better to not carry out the procedure on 19 November 2018, given Mrs U elected to have sedation. The Trust complaint file says Mrs U’s pre-procedure documentation said she was due to have sedation.

24. Mrs U signed a consent form before the procedure. Within the written consent form, the local anaesthetic box is ticked, but not the sedation box. There is a handwritten note on the form which says, ‘patient not having sedation after conversation with consultant.’

25. The consent form therefore indicates Mrs U signed to permit the Trust to undertake the procedure under local anaesthetic and without sedation.

26. It was not a shortfall in care to not provide sedation, Dr E was correct not to use sedation if the required staff were not available, as it would not be safe.

27. Mrs U provided written consent, which is appropriate, but the guidelines say written consent is only one part of the consent process.

28. Mrs U signed a consent form stating she would have the procedure under local anaesthetic but the records from the procedure do not show any details of the discussion Dr E had with Mrs U to obtain consent. There is no documented evidence of Mrs U’s contribution to the discussion as required by the guidelines.

29. The records from the procedure do not show Dr E discussed the option to return on a different day to have the procedure with sedation. In line with the guidelines, Dr E should have discussed this, outlined the options available to Mrs U, and documented the discussion in full.

30. We have considered our adviser’s comments, along with the relevant standards and guidelines, as well as documentation from the procedure. We found no failings in the Trust’s decision to not use sedation. However, the process by which Dr E obtained consent fell short of the requirements set out in the clinical standards and guidelines.

31. We found there was a failing in the consent process.

Impact of failings

32. Mrs U says having the procedure without sedation was painful. She says she had nausea and a headache after the procedure, and another Trust admitted her for treatment for two days.

33. Mrs U says she suffered from distress and trauma following the procedure and does not want any future facet joint injection treatments for her back pain.

34. Our adviser told us sedation does not relieve pain, but it stops patients remembering pain after the procedure. They said it is likely Mrs U does not remember the pain from previous procedures because of the sedation.

35. The pain a patient experiences after the procedure does not relate to whether they had sedation or not. Our adviser says a severe headache and nausea is not a likely consequence of having the procedure without sedation. Headache and nausea would be much more likely to occur with sedation than without.

36. We are sorry to learn Mrs U was unwell in the days after the procedure and we understand her concern that having the procedure without sedation, caused her symptoms. Having considered our adviser’s comments, we cannot link Mrs U’s symptoms of headache, nausea, and her subsequent hospital admission to the Trust’s decision not to offer sedation for the procedure.

37. Any patient receiving a painful procedure is likely to experience a degree of distress. We understand sedation does not reduce pain, but we can see it helps patients forget the pain which minimises the potential for distress following a procedure like this.

38. Mrs U missed the opportunity to have a less stressful experience during and after the procedure. This is because Dr E did not give her the option to come back another day (when sedation would be available) when asking her to provide consent to the procedure.

39. Mrs U received the same procedure on two earlier occasions with sedation and did not experience distress during or afterwards. On the balance of probabilities, Dr E could have prevented the distress Mrs U experienced by offering her an alternative appointment when sedation was available.

40. We found a failing in the process Dr E followed to obtain consent from Mrs U, which led to short term distress during the procedure and in the days that followed.

41. The Trust apologised to Mrs U in its response to her complaint. We do not think the Trust’s apology goes far enough to put right the impact the failing had on Mrs U.

Our Decision

1. We have not found failings in the Trust’s decision to not offer sedation on the day of the procedure. This is because the Trust did not have the required staff to safely administer sedation. We acknowledge this was disappointing for Mrs U as she had elected to have the procedure with sedation. However, we are pleased to see the Trust took steps to maintain patient safety when it did not have the required staff to safely administer sedation.

2. We found failings in the process Dr E followed to obtain consent from Mrs U before her facet joint injection. Specifically, the consent given to have the procedure without sedation. We understand this was very distressing for Mrs U. The consent process should have included the option to come back on another day when sedation was available.

3. As a result, Mrs U experienced short-term distress during the procedure and in the days that followed.

4. We recommend the Trust make service improvements to ensure staff complete the consent process in line with the guidelines. This is with specific reference to properly documenting consent discussions.

5. We recommend the Trust pay financial redress of £150 to Mrs U to put right the distress she experienced.

Recommendations

42. Within three months of the final report, the Trust should provide evidence of service improvements to ensure staff complete the consent process in line with the guidelines. This is with specific reference to properly documenting consent discussions.

43. Our principles state that public organisations should put things right and, if possible, return the person affected to the position they would have been in if the poor service had not occurred. If that is not possible, they should compensate them appropriately.

44. To decide on a level of financial remedy, we review similar cases where the person has experienced similar injustice, along with our severity of injustice scale.

45. Following this review, we recommend the Trust pay Mrs U £150 within three months, in recognition of the short-term distress she experienced during and in the days following the procedure undertaken without sedation.

46. This concludes our final investigation report.

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