Great Ormond Street Hospital for Children NHS Foundation Trust

3. Mr S complains about the care and treatment the Trust gave to his son in July 2022. He complains the Trust: • gave his son an inappropriate dose of an immunoglobulin infusion • did not have an awareness of his son’s medical condition or give the right treatment for this • did not properly give his son oxygen.

4. Very sadly his son died and Mr S says the Trust’s actions contributed to this and his son’s death was avoidable. This caused him and his family severe distress and suffering.

5. Mr S wants a financial payment.

8. The law says we cannot investigate a complaint where a person has (or had) the option to take legal action, unless we consider this is (or was) unreasonable in the circumstances. We do not consider whether legal action would succeed but whether it would be a reasonable option to look in to.

9. We have discussed this with Mr S to understand his circumstances and the outcomes he wants. Mr S explained he contacted us first because he would not know where to start with legal action and has no experience with it.

10. We explained the law says somebody should take legal action first if this is an option for them. Mr S did not know this, but it is something he is willing to explore.

11. Mr S wants a financial payment to resolve his complaint. We recognise he is looking for the maximum amount given the circumstances. We think legal action would be the best option for looking to achieve a significant payment.

12. In our discussions with Mr S, we explored if there were any barriers to him taking legal action. We understand Mr S is not experienced in this area but is open to looking into this further.

13. We have not seen any significant barriers to Mr S taking or at least exploring legal action and we think this is the best option for him.

14. Mr S can return to us if his circumstances change, if legal action is not successful, or if it does not achieve the outcome he is looking for.

15. We would like to take this opportunity to repeat how sorry we are to hear about his experience. We hope we have clearly explained the reasons for our decision.

1. We have carefully considered Mr S’s complaint about Great Ormond Street Hospital for Children NHS Foundation Trust (the Trust). We are so sorry to learn of the reasons for his complaint and would like to extend our sincerest condolences for the very sad loss of his son. We think Mr S could take legal action to put things right.

2. We recognise what an extremely difficult time Mr S has been through and how important his complaint is to him. We thank him for taking the time to share his complaint with us.