A practice in the Halton area

Complaint about a practice in the Halton area (Practice A)

3. Mr F complains about the care and treatment he had from Practice A from July 2020. He says:

• it did not give him the right care and treatment for his issues • it did not stick to appointment times • it did not give him enough time to discuss his health concerns • it would not give him medication that he had been taking since having a stroke a few years before • a doctor did not behave professionally.

4. Because of this Mr F says his health got a lot worse and he was later admitted to hospital where he stayed for two months. He says he had to have an operation to remove his bowel and he got a blood clot in his leg.

5. Mr F says he has lost mobility and now uses a wheelchair.

6. Mr F says this affected his mental wellbeing.

7. Mr F is asking for financial compensation.

Complaint about a practice in the Halton area (Practice B)

8. Mr F complains about the care and treatment he had from Practice B between March 2019 and September 2021. He says it:

• would not give him medication • would not treat his leg pain • would not look at his past medical history • was ‘dismissive’ and ‘rude’ during appointments • would not let him leave the surgery until he said he would call the police • did not give the right care during a home visit.

9. Mr F says he experienced extreme mental distress, his physical health got worse and he lost mobility, meaning he now has to use a wheelchair.

10. Mr F is asking for financial compensation.

Complaint about Spamedica

11. Mr F complains that Spamedica cancelled his appointment and said he was abusive.

12. Mr F says he had to wait six months for another appointment and this caused him distress.

13. Mr F is asking for financial compensation.

Complaint about a healthcare service in the Liverpool area (the Service)

14. Mr F complains about the care he had from the Service on 22 May 2021. He says:

• in a phone assessment it failed to consider his symptoms and dismissed his concerns • he had to wait a long time for the Service to call him back • the attitude of the practitioner doing the assessment was poor.

15. Mr F says he got a blood clot in his leg and was admitted to hospital. Mr F said this caused him a lot of distress and he now needs a wheelchair.

16. Mr F is asking for financial compensation.

18. The law says we cannot investigate a complaint where a person has (or had) the option to take legal action, unless we think this is (or was) unreasonable in the circumstances.

19. We have talked to Mr F about his circumstances and what he wants. We do not consider whether legal action would succeed, but whether it would be a reasonable option to look in to.

20. We understand Mr F would like to get a large amount of compensation. Mr F is more likely to get this by taking legal action. Mr F told us he wants to take legal action and has discussed this with a solicitor.

21. We think it is reasonable for Mr F to continue to try to settle his complaint this way and we will not look at this complaint further while this is ongoing.

1. The Parliamentary and Health service Ombudsman has carefully considered Mr F’s complaint. We understand Mr F has started legal action and we think it is reasonable for him to continue with this. Because of this, we are not taking any further action on Mr F’s complaint.

2. We are sorry to hear of the distress Mr F says his experience caused him. We are also sorry to hear that Mr F has not been able to carry out his normal daily activities.