PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 2 results matching "Abergavenny Town Council"

Abergavenny Town Council (PSOW-202401088)
Local Government Withdrawn
Decision date: 26 Sep 2025
Subject: Duty to uphold the law
It was alleged by a fellow councillor of Abergavenny Town Council (“the Council”), that the Former Member had failed to observe the Code of Conduct for Members of Local Authorities in Wales (“the Code”).  This arose from concerns that he was being investigated, and was subsequently prosecuted, by the Police for the alleged harassment (without violence) of a female minor.  These events did not occur when the Former Member was acting as a councillor, but in the Former Member’s private life. We decided it was appropriate to investigate whether the Member had conducted himself in a manner which could reasonably be regarded as bringing his office as councillor, or his council into disrepute, contrary to paragraph 6(1)(a) of the Code. We gathered information from: the Police; Monmouthshire County Council; the Clerk; and we gathered press articles which reported on the trial and the comments made by the Judge.  The Former Member was acquitted at trial.  The Judge made clear however that the Former Member’s behaviour was not appropriate. Before arranging an interview with the Former Member about the matter, we found that the Former Member had ceased to be a member of the Council, and of a community council where he was also a member, because he had not attended council meetings for a period of 6 months.  In addition, it was clear that the Member was suffering with health concerns. We considered carefully the appropriateness of continuing with our investigation, applying our public interest test.  We decided in all the particular circumstances of the case, that it was no longer proportionate and in the public interest to continue with our investigation, when he is no longer a member. It was right that the complainant had brought the serious concerns to us however, and we explained to the Former Member that should he return to local politics in the future, and should similar concerns of inappropriate behaviour be referred to us, we may take these discontinued complaint matter
Abergavenny Town Council (PSOW-202404666)
Local Government Withdrawn
Decision date: 26 Sep 2025
Subject: Promotion of equality and respect
It was alleged by the Clerk of Abergavenny Town Council (“the Council”), that the Former Member had failed to observe the Code of Conduct for Members of Local Authorities in Wales (“the Code”).  This arose from concerns about alleged harassing behaviour towards an individual working on behalf of the Council. We decided it was appropriate to investigate whether the Member had upheld his duties as councillor to treat others with consideration and respect; to not harass or bully others; and whether he failed to conduct himself in a manner which could reasonably be regarded as bringing his office as councillor, or his council into disrepute. We gathered evidence from the Council, and also interviewed the individual working on behalf of the Council.  We found there was some evidence of concern regarding the Former Member’s behaviour. Before arranging an interview with the Former Member about the matter, we found that he had ceased to be a member as he had not attended Council meetings for 6 months.  In addition, it was clear that the Former Member was suffering with health concerns. We considered carefully the appropriateness of continuing with our investigation, applying our public interest test.  We decided in all the particular circumstances of the case, that it was no longer proportionate and in the public interest to continue with our investigation, when he is no longer a member of council.  While we decided to discontinue our investigation, it was right that the complainant had brought their serious concerns to us, and we explained to the Former Member that should he return to local politics in the future, and should similar concerns of inappropriate behaviour be referred to us, we may take these discontinued complaint matters into further consideration.
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%