PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 2 results matching "Buckley Town Council"

Buckley Town Council (PSOW-202304690)
Local Government Resolved / Early Resolution
Decision date: 1 Nov 2023 · Ilkley Town Council
Subject: Various Other
Ms D complained that Buckley Town Council did not follow a fair recruitment process when carrying out 2 recruitment campaigns for the post of Clerk and Responsible Financial Officer. Ms D had applied on both occasions and not been shortlisted. Ms D also complained about a new Recruitment Policy the Council subsequently put in place which prevented her from making a further application when the post was re-advertised. The assessment of Ms D’s complaint did not identify any concerns with the recruitment process carried out when Ms D submitted her first application. However, it was identified that Ms D had not received a response to her second complaint, which related to the second application she made. The Ombudsman sought and gained the Council’s agreement to issue a response to Ms D’s complaint, about her second application not being shortlisted, within 4 weeks. The Ombudsman considered the action agreed was reasonable to resolve the complaint and it was settled on this basis. It was determined that Ms D should complain to the Council about its new Recruitment Policy, in the first instance, to provide it with an opportunity to investigate and respond, before bringing any complaint about that issue to the Ombudsman.
Buckley Town Council (PSOW-202105656)
Local Government Other
Decision date: 29 Sep 2023 · Ilkley Town Council
Subject: Promotion of equality & respect
The Ombudsman received a complaint from the Former Clerk of Buckley Town Council (“the Council”) that a Member (“the Member”) of the Council had breached the Code of Conduct. It was alleged that the Member had called for the Former Clerk’s resignation at a Council meeting which was attended by Councillors, staff and members of the public. Our finding, under section 69 of the Local Government Act 2000, was that our report on our investigation be referred to the Monitoring Officer of Flintshire County Council for consideration by its Standards Committee. The Standards Committee found that the Member had failed to comply with the Code of Conduct.  Its sanction was to suspend the Member from the Relevant Authority, as set out in the Local Government Act 2000, for 6 months.  The Standards Committee also made 4 recommendations for Town and Community Councils in Flintshire. The Standards Committee decision is available here . The Member did not appeal the decision.
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%