PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 2 results matching "Chirk Town Council"

Chirk Town Council (PSOW-202108695)
Local Government Other
Decision date: 6 Feb 2025 · Ilkley Town Council
Subject: Integrity
The Ombudsman’s office received a complaint that a former member (“the Former Member”) of Chirk Town Council (“the Council”) had breached the Code of Conduct. The investigation found that the Former Member’s conduct was suggestive of a breach of paragraph 6(1)(a). The report on the investigation was referred to the Monitoring Officer of Wrexham County Borough Council for consideration by the County Council’s Standards Committee. The Council’s Standards Committee found that the Member had failed to comply with the paragraph 6(1)(a).  The Committee determined that a censure be imposed on the Former Member, noting it was the only sanction available to it given that the Former Member had resigned.
Chirk Town Council (PSOW-202107304)
Local Government Other
Decision date: 13 Jun 2024 · Ilkley Town Council
Subject: Objectivity & propriety
The Ombudsman’s office received a complaint that a member (“the Member”) of Chirk Town Council (“the Council”) had breached the Code of Conduct.   It was alleged that the Member sent messages to an individual on social media threatening to report their spouse and prevent them from obtaining work from the Council. The investigation considered whether the Member failed to comply with the following provision of the Code of Conduct: 7(a) – Members must not, in their official capacity or otherwise, use or attempt to use their position improperly to confer on or secure for themselves, or any other person, an advantage or create or avoid for themselves, or any other person, a disadvantage. The investigation found that the Member’s explanation for his intention in sending the message was not a plausible one.  The messages could reasonably be interpreted as the Member suggesting that he would misuse his position as a member to disadvantage the individual’s husband.  The investigation found that the Member’s conduct was suggestive of a breach of paragraph 7(a) of the Code of Conduct. The report on the investigation was referred to the Monitoring Officer of Wrexham County Borough Council for consideration by the County Council’s Standards Committee.  The Council’s Standards Committee found that the Member had failed to comply with paragraph 7(a) of the Code of Conduct. The Committee decided that the most appropriate sanction to be applied was a censure and noted that it was the only sanction available to it given the Member’s resignation from the Council.
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%