PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 2 results matching "Ffestiniog Town Council"

Ffestiniog Town Council (PSOW-202201791)
Local Government Not Upheld
Decision date: 13 Sep 2023
Subject: Disclosure & registration of interest
The Ombudsman received a complaint that a Member (“the Member”) of Ffestiniog Town Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to declare a personal and prejudicial interest when the Council took the decision not to support a request by local residents to oppose an application to the Land Registry Tribunal which had been made by a fellow councillor, the Member’s friend.  It was also alleged that the Member had subsequently sent a statement of support for his fellow councillor’s application. The Ombudsman’s investigation considered whether the Member had breached the Code by failing to declare a personal and prejudicial interest, by using his position to create and advantage or disadvantage for someone and whether he had brought his office or authority into disrepute. Information was obtained from the Council and witnesses were interviewed. The Member acknowledged that his intention to write a statement of support for his fellow councillor’s application to a Land Registry tribunal meant that he held a personal and prejudicial interest and that he should have declared the interest and not participated in discussion of those matters at council meetings. The Ombudsman found that the actions of the member were suggestive of breaches of the Code in that he had failed to declare a personal and prejudicial interest and had made representations at council meetings when he should not have done so.  However, the Ombudsman also noted that advice given by other councillors and the Clerk was not as clear as it could have been. The Ombudsman was not persuaded that these events had, or were likely to have, an effect on the reputation of the Council as a whole, because it was unclear whether the Member’s input would have affected the Council’s decision and it was a limited decision affecting only a small group of people in the area. The Ombudsman was also not persuaded that the Member used his position improperly or in a way that was suggestive o
Ffestiniog Town Council (PSOW-202201793)
Local Government Not Upheld
Decision date: 13 Sep 2023
Subject: Disclosure & registration of interest
The Ombudsman received a complaint that a Member (“the Member”) of Ffestiniog Town Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to declare a personal and prejudicial interest when the Council took the decisions relating to a Land Registry application which had been made by the Member. The Ombudsman’s investigation considered whether the Member had breached the Code by failing to declare the personal and prejudicial interest, by using his position to create an advantage or disadvantage for someone and whether he had brought his office or authority into disrepute. Information was obtained from the Council and witnesses were interviewed. The Member acknowledged that his application to a Land Registry tribunal meant that he held a personal and prejudicial interest and that he should have declared the interest and not participated in discussion of those matters at council meetings. The Ombudsman found that the actions of the Member were suggestive of breaches of the Code.  The Member had failed to declare a personal and prejudicial interest and had made representations when he should not have done.  However, the Ombudsman also noted that the advice given by other councillors and the Clerk was not as clear as it could have been. The Ombudsman was not persuaded that the event had, or was likely to have, an effect on the reputation of the Council as a whole, because it was a limited decision affecting only a small group of people in the area. The Ombudsman was also not persuaded that the Member used his position improperly because had he declared a personal and prejudicial interest, he could have submitted his written representations, in his private capacity, in the way the other parties had. The Member had not received training on the Code before the events that gave rise to the complaint.  The Member signed an undertaking to abide by the Code before he took up his role.  This should not have been taken lightly and should have alerted hi
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%