PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 2 results matching "Haverfordwest Town Council"

Haverfordwest Town Council (PSOW-202208468)
Local Government Not Upheld
Decision date: 23 Mar 2024
Subject: Promotion of equality & respect
The Ombudsman received a complaint that a Former Member (“the Former Member”) of Haverfordwest Town Council (“the Council”) had breached the Code of Conduct (“the Code”). The Ombudsman’s investigation considered whether the Former Member’s conduct may have breached paragraphs 4(a), 4(b), 4(c) and 6(1)(a) of the Code. Information was obtained from the Council. Witnesses, including the Complainant, were interviewed. The Former Member was interviewed. In relation to Paragraph 4(a), it was alleged that the Former Member treated the female members of the Council differently. Specifically, it was alleged that the Former Member only requested expenses from female members of the Council, ignored female members of the Council during meetings and tried to prevent a female member from becoming the Mayor of the Council. The Ombudsman’s investigation found that the Former Member requested expenses from individuals who held a role that included an allowance – in this instance, it was only female members of the Council who held a position which included an allowance. There was no evidence that the Former Member requested such information on the basis of gender. In addition, it was found that the Former Member had a process to ensure that he did not ignore any councillor wishing to speak in meetings. Evidence was provided to corroborate the Former Member’s explanation. The Ombudsman was therefore not persuaded that there was evidence to substantiate the complaint that the Former Member ignored female members of the Council. Finally, the investigation found that the issue in relation to the Mayoral election was contentious. The Former Member took appropriate action seeking advice from the appropriate body, One Voice Wales. The Ombudsman considered that there was no evidence that the Former Member’s actions were motivated by discrimination on the basis of gender. Accordingly, the Ombudsman’s investigation found that the Member’s conduct was not suggestive of a breach of paragraph 4(a
Haverfordwest Town Council (PSOW-202200117)
Local Government Other
Decision date: 20 Feb 2023
Subject: Promotion of equality & respect
The Ombudsman received a complaint that a Member (“the Member”) of Haverfordwest Town Council (“the Council”) had breached the Code of Conduct for Members of the Council.  It was alleged that the Member called the Clerk “a liar” on 2 occasions during a meeting of the Council’s Management, Estates and Strategy (“MES”) Committee on 5 April 2022. The investigation considered whether the Member failed to comply with the following provisions of the Code of Conduct: 4 (b) – To show respect and consideration for others. 4 (c) – Not use bullying behaviour or harass any person. 6(1)(a) – Not conduct himself in a manner which could reasonably be regarded as bringing his office or authority into disrepute. The Ombudsman’s investigation obtained copies of minutes and other documents from the Council and obtained witness accounts from 6 witnesses who were present at relevant meetings.  It also considered comments made by the Member. The Member accepted that he had called the Clerk “a liar” on 2 occasions during the MES meeting.  The Ombudsman therefore considered that the Member’s conduct was indicative of a breach of paragraphs 4(b) and 4(c) of the Code of Conduct.  The Ombudsman did not consider that this incident, in isolation, was suggestive of a breach of paragraph 6(1)(a) of the Code of Conduct. The report on the investigation was referred to the Monitoring Officer of Pembrokeshire County Council for consideration by its Standards Committee. The Standards Committee concluded that the Member had breached paragraphs 4(b), 4(c) and 6(1)(a) of the Code of Conduct.  Accordingly, the Standards Committee decided that the Member should be censured, the maximum available sanction as the Member resigned from office shortly before the hearing
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%