PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 3 results matching "Llantilio Pertholey Community Council"

Llantilio Pertholey Community Council (PSOW-202206450)
Local Government Not Upheld
Decision date: 22 Oct 2024
Subject: Integrity
The Ombudsman received a complaint that a Member (“the Member”) of Llantilio Pertholey Community Council (“the Council”) had breached the Code of Conduct (“the Code”).  It was alleged that the Member acted in an obstructive manner in relation to the Council’s finances in an attempt to stifle the Council’s ability to function. Information was obtained from the Council, including relevant minutes and emails.  Witness evidence was obtained.  The Member was also interviewed. The Ombudsman’s investigation found that the Member refused to sign blank cheques and requested further information and invoices relating to financial matters.  The Ombudsman noted that Members are under a duty to act in the public interest in accordance with the principle of Stewardship  and paragraph 7(b) of the Code which places a duty upon them not to use their Council’s resources imprudently, in breach of their authority’s requirements or unlawfully.  She considered therefore that it was not appropriate for the Member to sign blank cheques without having had sight of proof that expenses had been reasonably incurred.  The Ombudsman found that the Member’s reasoning for not signing blank cheques appeared reasonable and she did not consider that there was evidence of a breach of paragraph 7(b)(iv) of the Code. That being said, the Ombudsman’s investigation found that there was evidence of a breakdown in the communication and relationship between the Complainant and the Member.  The Member engaged in protracted and contested communication about the Council’s bank account.  It appeared that the Member did not attempt to resolve the issues or work with the Complainant to enable a smooth transition to new signatories for the Council’s bank account.  The Ombudsman considered that the matter could have been dealt with in a more productive manner. Under Section 69(4)(a) of the Local Government Act 2000, the Ombudsman found that there was no evidence that the Member failed to comply with the Code. While t
Llantilio Pertholey Community Council (PSOW-202206449)
Local Government Not Upheld
Decision date: 22 Oct 2024
Subject: Integrity
The Ombudsman received a complaint that a Member (“the Member”) of Llantilio Pertholey Community Council (“the Council”) had breached the Code of Conduct (“the Code”).  It was alleged that the Member acted in an obstructive manner in relation to the Council’s finances in an attempt to stifle the Council’s ability to function. Information was obtained from the Council, including relevant minutes and emails.  Witness evidence was obtained.  The Member was also interviewed. The Ombudsman’s investigation found that the Member refused to sign blank cheques and requested further information and invoices relating to financial matters.  The Ombudsman noted that Members are under a duty to act in the public interest in accordance with the principle of Stewardship  and paragraph 7(b) of the Code which places a duty upon them not to use their Council’s resources imprudently, in breach of their authority’s requirements or unlawfully.  She considered therefore that it was not appropriate for the Member to sign blank cheques without having had sight of proof that expenses had been reasonably incurred.  The Ombudsman found that the Member’s reasoning for not signing blank cheques appeared reasonable and she did not consider that there was evidence of a breach of paragraph 7(b)(iv) of the Code. That being said, the Ombudsman’s investigation found that there was evidence of a breakdown in the communication and relationship between the Complainant and the Member.  The Member engaged in protracted and contested communication about the Council’s bank account.  It appeared that the Member did not attempt to resolve the issues or work with the Complainant to enable a smooth transition to new signatories for the Council’s bank account.  The Ombudsman considered that the matter could have been dealt with in a more productive manner. Under Section 69(4)(a) of the Local Government Act 2000, the Ombudsman found that there was no evidence that the Member failed to comply with the Code. While t
Llantilio Pertholey Community Council (PSOW-202203308)
Local Government Other
Decision date: 11 Mar 2024
Subject: Promotion of equality & respect
The Ombudsman received a complaint that a Member (“the Member”) of Llantilio Pertholey Community Council (“the Council”) had breached the Code (“the Code of Conduct”).  The Complainant alleged that he personally witnessed the Member threaten to punch a fellow Councillor over an argument about the use of a local car park during a full meeting of the Council.  Our finding, under section 69 of the Local Government Act 2000, was that our report on our investigation be referred to the Monitoring Officer of Monmouthshire County Council, for consideration by the Council’s Standards Committee. The Committee found that the Member had failed to comply with the Code of Conduct.  The Committee determined that it was appropriate to censure the Member in respect of the breaches found.  Additionally, the Committee made training recommendations. The  Committee’s decision is available here https://democracy.monmouthshire.gov.uk/documents/g6067/Decisions%2028th-Aug-2024%2009.30%20Standards%20Committee.pdf?T=2
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%