PSOW Individual Decisions

3,048 published decisions from the Public Services Ombudsman for Wales (Oct 2013–Mar 2026). The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

3,048
Total Decisions
839
Investigated
495
Upheld
61%
Upheld (of investigated)
Clear

Showing 2 results matching "Mumbles Community Council"

Mumbles Community Council (PSOW-202203558)
Local Government Other
Decision date: 10 Oct 2023
Subject: Promotion of equality & respect
The Ombudsman received a complaint from a member of the public that a Member (“the Member”) of Mumbles Community Council (“the Council”) had verbally abused them on social media. The investigation considered whether the Member failed to comply with the following provisions of the Code of Conduct: 4(b) – You must show respect and consideration for others. 4(c) – You must not use bullying behaviour or harass any person. 6(1)(a) – You must not conduct yourself in a manner which could reasonably be regarded as bringing your office or authority into disrepute. The investigation considered evidence from the Council.  Witnesses provided witness evidence.  Copies of the comments on social media were also obtained.  The Member was invited to take part in an interview as part of the investigation, but the Member chose not to take part. The investigation found that the Code of Conduct did not apply entirely to the situation complained about.  Accordingly, the Ombudsman did not consider that the evidence was suggestive of a breach of paragraphs 4(b) or 4(c) of the Code of Conduct.   The Ombudsman found that the Member’s conduct was suggestive of a breach of paragraph 6(1)(a) of the Code of Conduct. The report on this investigation was referred to the President of the Adjudication Panel for Wales for adjudication by a tribunal. The Adjudication Panel for Wales concluded, on the basis of the findings of fact, that the Member had not failed to comply with paragraph 6(1)(a) of the Code of Conduct.
Mumbles Community Council (PSOW-202106524/202106588)
Local Government Other
Decision date: 21 Mar 2023
Subject: Promotion of equality & respect
The Ombudsman received 2 complaints from the then-Chair of Mumbles Community Council (“the Council”) that a Former Councillor had breached the Council’s Code of Conduct.  It was alleged that the Former Councillor had submitted a series of vexatious complaints to my office which had been targeted against a small group of the Council’s members.  It was further alleged that the Former Councillor covertly recorded a confidential session of a Council meeting and offered to play the recording to a member of the public. The Ombudsman found that the Former Councillor had made 9 complaints about Council members to her office in 7 months.  The Ombudsman considered none of the complaints to have merit, that some were frivolous while others were malicious and/or vexatious, which may amount to a breach of paragraph 6(1)(d) of the Council’s Code of Conduct. The Ombudsman found that the Former Councillor recorded a confidential session of a Council meeting but concluded that no evidence had been provided that the Former Councillor had shared the recording with a member of the public.  However, the Former Councillor had messaged a member of the public and offered to play the recording for him, which may have brought her office and the Council into disrepute, suggestive of a breach of paragraph 6(1)(a) of the Council’s Code of Conduct. The Ombudsman concluded that the Former Councillor’s conduct may amount to breaches of paragraphs 6(1)(a) and 6(1)(d) of the Council’s Code of Conduct and referred her report to the Monitoring Officer of Swansea Council for consideration by its Standards Committee. The Standards Committee decided that the Former Councillor had breached paragraphs 6(1)(a) and 6(1)(d) of the Code of Conduct.  It decided to censure the Former Councillor and noted that, had the Former Councillor remained a member of the Council, it would have suspended the Former Councillor for 6 months.
Upheld
495
PSOW found fault with the organisation complained about.
Not Upheld
325
Complaint investigated but no fault found.
Closed / Other
160
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 160 closed after initial enquiries. Quarterly, by outcome.

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Health 1,850 462 25%
Local Government 895 39 4%
Housing 174 4 2%
Education 7 1 14%
Welsh Government 1 0 0%
Social Care 1 0 0%
Policing 1 0 0%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 839 investigated decisions (excludes 160 closed after initial enquiries). Benchmark: 61% average across all investigated decisions. Sparklines show annual decision volumes 2013–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Swansea Council 7 6 1 86% +25pp
2 Cardiff Council 13 9 2 85% +24pp
3 Powys Teaching Health Board 6 5 1 83% +22pp
4 Betsi Cadwaladr University Health Board 156 115 36 77% +16pp
5 Swansea Bay University Health Board 70 49 19 73% +12pp
6 Hywel Dda University Health Board 61 40 18 70% +9pp
7 Cwm Taf Morgannwg University Health Board 103 71 32 69% +8pp
8 Aneurin Bevan University Health Board 99 67 31 69% +8pp
9 Bridgend County Borough Council 6 4 2 67% +6pp
10 A GP Practice in the area of Aneurin Bevan University Health Board 19 11 7 63% +2pp
11 Cardiff and Vale University Health Board 61 37 23 62% +1pp
12 A GP Practice in the area of Betsi Cadwaladr University Health Board 21 12 9 57% -4pp
13 A GP Practice in the area of Swansea Bay University Health Board 14 8 6 57% -4pp
14 Velindre University NHS Trust 7 4 3 57% -4pp
15 Welsh Ambulance Services NHS Trust 11 6 5 55% -6pp
16 Welsh Ambulance Services University NHS Trust 6 3 3 50% -11pp
17 Powys County Council 7 3 4 43% -18pp
18 A GP Practice in the area of Cardiff & Vale University Health Board 10 4 6 40% -21pp
19 Wrexham County Borough Council 5 2 3 40% -21pp
20 Flintshire County Council 8 3 5 38% -23pp
All-organisation benchmark 61%