Mr X complained that the Council had repeatedly failed to collect his waste and despite making numerous complaints over the years the non-collection was still occurring.
The Council acknowledged the repeated failings and agreed to undertake the following in settlement of Mr X’s complaint: 1. Provide a formal written apology to Mr X.
2. Financial redress to Mr X in the sum of £75, in recognition of the time and trouble to which he had been put in repeatedly complaining about this matter.
3. A commitment to monitor/audit compliance with his collection service for the next 4 months.
4. In the event of further failed collections a telephone call to be placed to Mr X to apologise and to confirm rectification will be achieved within 48 hours.
The Ombudsman considered this to represent an appropriate settlement.