Mrs A complained that an Admissions Appeal Panel for a School in the area of Bridgend County Borough Council (“the Panel”) failed to provide her with a decision letter following an appeal held in respect of her son on 14 July 2021.
The Ombudsman found that the Panel had not issued Mrs A with its decision letter, in accordance with the School Admissions Appeals Code.
The Ombudsman sought and obtained the Panel’s agreement to provide Mrs A with a written apology for the delay and to provide her with its signed decision letter, within 5 working days.