Miss X complained that her recycling waste had not been collected on several occasions. She also complained that the Council had not responded to her complaint.
The Ombudsman decided that the Council should undertake an immediate complaint investigation and provide Miss X with a written response (within 3 weeks) to explain what had happened, action taken, and what action it proposed to take in redress.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.