PSOW (Public Services Ombudsman for Wales) Not Upheld

A GP Practice in the area of Hywel Dda University Health Board

PSOW-202105165 · Health › Clinical treatment outside hospital; GP · Decision date: 22 June 2023

Full Decision

Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board Report Date 22/06/2023 Case Against A GP Practice in the area of Hywel Dda University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202105165 Outcome Not Upheld Mr X complained about the care and treatment that he received from a GP Practice in the area of Hywel Dda University Health Board. Specifically, Mr X raised concerns about the care and treatment that he received in relation to chronic pain management and the reduction of his daily opioid dosage; bowel problems; and spinal and cranial problems.

The investigation found that the care and treatment Mr X received was reasonable in all instances.

The Ombudsman did not uphold the complaints. As no failings were identified, the Ombudsman did not make any recommendations regarding this complaint.

22 June 2023