PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Welsh Ambulance Services NHS Trust

PSOW-202105810 · Health › Health · Decision date: 13 December 2021 · View Welsh Ambulance Services NHS Trust scorecard
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Full Decision

In considering your complaint, the Ombudsman was concerned that Ms X had not received a response and she had been inconvenienced by the organisation’s actions. The Ombudsman decided to settle the matter without an investigation.

In settlement of the complaint, WAST agreed to provide Ms X with a response by 10 January 2022.

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