Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council Report Date 09/03/2022 Case Against Carmarthenshire County Council Subject Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Case Reference Number 202106659 Outcome Early resolution Mrs X complained that a flood had caused damage to her mother’s property back in May 2021, and that there has been a delay in the Council repairing the property.
The Ombudsman was concerned that Mrs X had yet to receive a stage 2 response to her complaint and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mrs X with a stage 2 formal response by 31 March 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.