Mrs X complained about the care and treatment provided to her late husband. Mrs X said she felt her husband’s care was substandard due to a lack of surgery and poor communication. Mrs X also complained about the delay in the Health Board’s response following her complaint to it in April 2021.
The Ombudsman decided that the Health Board should provide Mrs X with a comprehensive response to address her complaint (by 8 April). It should also provide Mrs X with an explanation and apology for the delayed response.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.