PSOW (Public Services Ombudsman for Wales) Not Upheld

A GP Practice in the area of Hywel Dda University Health Board

PSOW-202108332 · Health › Clinical treatment outside hospital; GP · Decision date: 02 March 2023

Full Decision

Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board Report Date 02/03/2023 Case Against A GP Practice in the area of Hywel Dda University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202108332 Outcome Not Upheld Mr N complained that between 26 November 2020 and August 2021, the GP Practice (“the Practice”) should have identified his cancer sooner.

The investigation found that between 26 November 2020 and August 2021, the care provided to Mr N during the 3 contacts he had with the Practice were reasonable and appropriate. Accordingly, there was no evidence that the Practice should have identified Mr N’s cancer sooner.

The Ombudsman did not uphold the complaint.